DirecciónAccenture.com Operations Website Compliance & Experience (Associate Manager)
The accenture.com Operations team manages the processes, tools and platforms that enable teams across Accenture to easily deliver meaningful content and messages to our clients, investors and media via accenture.
com; and continuously improve operations to reduce SLAs and improve efficiency.
This role is focused on ensuring accenture.com meets all compliance requirements. This covers areas of accessibility, privacy, cookies, consent, and required localizations.
This person will be seen as the subject matter expert on these topics for our corporate website accenture.com, and will interact with leadership to ensure they understand these issues and how we support them on the website.
Accenture.com Operations is part of the Content Delivery team, focused on managing the processes, tools and platforms and providing support and best practice strategies that enable M+C to easily deliver content and messages to clients, recruits, and employees across our internal and external channels.
Key Responsibilities :
- Manage Website Accessibility
- Act as subject matter expert for accessibility, for our web operations team and interacting with other accessibility teams across Accenture
- Manage ongoing accessibility scans of accenture.com
- Identify issues and remediation plans for content-level and platform-level issues
- Update website Accessibility Statement as needed
- Maintain and update website support pages
- Work with teams across marketing to understand issues related to and required updates to Privacy Policy, Cookies Policy, Terms of Use, and other website support pages
- Manage local site needs related to these support pages
- Support application of consent manager across countries
- Oversee sitewide translation dictionary and localization needs for support pages
- Maintain translations dictionary for site
- Manage localization of support pages
- Monitor website functionality and provide error support
- Maintain PNF messages and updates
- Maintain Tertiary pages used in case of site issues
- Manage accenture.com enhancement queue
- Work with various stakeholders to understand needs / requirements for enhancements to the site
- Prioritize the backlog of requests across the various teams balanced with near-term and long-term needs
- Complete and Coordinate user acceptance testing (UAT) with stakeholders to ensure requests are completed correctly
Qualifications :
- Education : Bachelor’s degree, university degree or equivalent, preferably in web design or marketing. BS in Marketing preferred.
- Work Experience : Minimum 7 years marketing, marketing operations, project / program management, with 3+ years of that comprised of digital marketing specialization, including web design experience, interactive media or advertising creative design.
Professional services or business-to-business marketing experience a plus.
Knowledge and Skill Requirements :
- Working knowledge of Adobe platform and site templates
- Understanding of W3C accessibility standards; experience with AA compliance preferred
- Experience with, or ready to learn, Agile methodology
- Experience with project management tools and methodology
- Broad understanding of global business marketplace and knowledge of Accenture’s areas of business and overall business strategy
- Demonstrated skills in digital marketing
- Strong attention to detail
- Experience with mobile : apps, websites, etc.
- Experience with broader web design
- Excellent oral and written communications skills
- Ability to prioritize and manage multiple projects under tight deadlines
- Strong project-management and organizational skills
- Ability to develop and apply creative and ingenious solutions to complex issues
- Experience with business-to-business marketing and large, complex programs a plus
- Ability to work autonomously and independently, yet integrate appropriately with other areas within Marketing & Communications and other areas within Accenture
- Comfortable working with colleagues in various geographic locations, demonstrated ability to be effective in virtual working environments
Please consider submitting only resumes in English.
Igualdad de oportunidades laborales
Todas las decisiones referidas al empleo se tomarán sin discriminar por edad, raza, credo, color, religión, sexo, nacionalidad, linaje, discapacidad, situación de excombatiente o veterano de guerra, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía, ni ningún otro factor protegido por la legislación nacional, provincial o local.
Como parte del proceso de contratación no se obligará a los candidatos a divulgar registros penales cancelados o cerrados referidos a condenas judiciales o arrestos.
Accenture tiene el compromiso de proporcionar oportunidades laborales a nuestros excombatientes, veteranas y veteranos de guerra.
