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Job Category
Customer Success
Job Details
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Although all qualified candidates are invited to apply and will given equal consideration, this vacancy is preferably intended for Women (regardless of sexual orientation or gender identity, age, race or ethnicity and disability).
The CSG Account Partner (AP) will sell the full portfolio of Success Cloud offerings to designated accounts. The AP must be a strategic problem solver with outstanding enterprise, commercial, and cross-functional skills, demonstrate high energy, and have strong sales management experience. The AP will earn the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Salesforce investment. This individual will be expected to understand and handle our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers; this will include pipeline generation and delivering sales presentations to C-level clients. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.
Responsibilities:
- Exceed CSG Success Cloud growth and bookings, ensure organizational health and customer satisfaction goals as a regional leader
- Use industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes
- Engage customers, especially C-Level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship
- Build a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform
- Develop and handle a territory plan and a personalized account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growth
- Form a positive relationship with the License Sales organization and regional Alliances/Partner organizations that are instrumental to success
- Be a recognized role model for collaboration, leadership and overall business results
As an Account Partner, you:
- Have broad expertise, use skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways.
- Work on significant issues where analysis of situations or data requires an evaluation of intangibles.
- Exercise independent judgment in methods, techniques and evaluation criteria for achieving results.
- Act independently to settle methods and procedures on new or special assignments.
Preferred Qualifications & Skills:
- 6+ years of consultative sales experience
- Of which, 2+ years experience selling and/or delivering professional services for a strategic consulting firm or large scale system integrator
- Ability to develop and maintain C-level relationships
- Experience growing accounts with large and complex pursuits ($M+)
- Ability to thrive in a fast-paced environment
Accommodations
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