Associate Service Support Specialist  

Provides technical support to DN Services, Service Partners and Customers, based on expert knowledge of DN-serviced products and solutions.
Starting point for structured problem management in the DN Incident & Problem Management process.
Identifies, analyzes, addresses and resolves technical problems. […]
Adopts and provides technical product trainings and ensures communication and feedback of service-relevant information to / from country services units.
Develops, implements, maintains and advises on service processes and standard operational procedures.
Initiates, manages or supports customer...