Dirección The Account Manager is responsible for following up on outstanding quotes, holding account review meetings, keeping in touch with the clients and growing the wallet share of existing accounts.
The account management role develops a close relationship with customers, is close to the politics and any organizational changes that may affect our business, foresees early warning signs of dissatisfaction, gains visibility into additional growth opportunities, and as a result of this strong relationship and knowledge, helps foster and forecast upcoming business.
The goal is to become strategic partner with deep knowledge of the account to help our customers solve both their known needs, as well as those they may not even be aware they have or have expressed yet, while influencing their buying decisions.
Position responsibilities: * Being the account's leader and point-of-contact for internal and key client stakeholders.Steering the internal dedicated account team consisting of project managers, solution engineers, quality language staff, and others by example – with a sense of ownership, accountability, responsiveness, precision, and strategic thinking
* Management and growth of the relationship with the client through daily interactionsby phone, email, via TDC technology as well as formal online meetings. This includes leading initiatives such as data analysis, reporting and hosting client business reviews and meetings.
* Working with the client and the internal teams overseeing the full life-cycle of projects, managing expectations, account and project scope, budgeting and forecasts, and overall execution keeping profitability and growth. * Manage feedback following project delivery to build KPIs and ROI reports as part of the accounting framework. Regularly assess the account and client's situation to proactively propose improved solutions
* Support new business efforts by taking an active role in sales initiatives such as sales meetings, calls, RFPs and networking events. Take a proactive role in learning about clients' industry, business needs and company culture. Work on accounts' growth in collaboration with sales executives.
Position responsibilities: * Being the account's leader and point-of-contact for internal and key client stakeholders. Steering the internal dedicated account team consisting of project managers, solution engineers, quality language staff, and others by example – with a sense of ownership, accountability, responsiveness, precision, and strategic thinking
* Management and growth of the relationship with the client through daily interactions by phone, email, via TDC technology as well as formal online meetings. This includes leading initiatives such as data analysis, reporting and hosting client business reviews and meetings.
* Working with the client and the internal teams overseeing the full life-cycle of projects, managing expectations, account and project scope, budgeting and forecasts, and overall execution keeping profitability and growth. * Manage feedback following project delivery to build KPIs and ROI reports as part of the accounting framework. Regularly assess the account and client's situation to proactively propose improved solutions
* Support new business efforts by taking an active role in sales initiatives such as sales meetings, calls, RFPs and networking events. Take a proactive role in learning about clients' industry, business needs and company culture. Work on accounts' growth in collaboration with sales executives.
Basic Requirements ? Residence in Latin America
? 2-5 years' experience in existing account sales and/or account management in the localization industry
? Knowledge of commonly used concepts, practices, terminology, policies and procedures within the localization and interpreting industry
? Demonstrate an understanding of the localization sales cycle and how to map organizations in regard to business units, stakeholders, sponsors, and decision makers
? Proven ability to prospect new contacts within existing client accounts
? Proven ability to upsell and cross sell to grow wallet share
? Work closely with Project Managers to provide the best client service
? Ability to define problems, collect data, establish facts, and draw valid conclusions in order to present and find opportunities to propose our Translation services
? Keen sense of urgency, motivation, and professionalism
? Ability to work well individually and as a member of a team
? Proactive self-starter with solid follow-through and multi-tasking capabilities
? Ability to handle a fast-paced environment and challenging workload
? Excellent English communication skills (verbal and written)
? Additional tasks and responsibilities as assigned
? Comfortable with technology including proficiency utilizing enterprise CRM tools such as Microsoft Dynamics CRM, as well as Microsoft Office and Microsoft Outlook.
? Confortable work space, laptop or PC with excellent internet connection
Preferred Education - Bachelors' degree or equivalent work experience
You must be able to work US hours (8:30 to 5:30 CT).
-Full-time remote position
-Direct contract with the localization agency
-USD payment, bonusses
-Excellent working conditions
Send your CV (English) before March 26th
Detalles One of the oldest translation companies in the U.S. We got our start in 1936 and we've been providing high quality translations to life sciences, medical device manufacturers, hospitals, pharmaceuticals, law firms and other industries ever since.
Our decades of experience and expertise mean we can take on the most complex projects, but we know that it's only because of our dedicated team of amazing people, who work hard to exceed our client's expectations every day.
We're dedicated to our people, because we know our team is our greatest asset.
