DirecciónLOCATION : Hermosillo, SO JOB TYPE : Full-TimeAPPLICATION DETAILS : No Resume Required, Entry-Level POSITIONOVERVIEW : CALL CENTER SALES REPRESENTATIVE I (ENTRY-LEVEL) We arelooking for Call Center sales representatives to support outboundsales programs for commercial clients.
In this role, you will makeoutbound calls to new prospects and current customers, sell newproducts, upsell existing ones, and provide customer information onclient products and services.
There are a wide variety of projectopenings available representing some of the most recognizablebrands in the world. Schedules vary by site and program;
however,we can usually find something that works for everyone. This is anentry-level position that offers on-the-job paid training.
Whileprior Call Center experience isn’t required, experience in sales,customer service, tech support, or back-office support is a plus.
Candidates should be highly reliable, have excellent communicationskills and be willing to constantly learn on the job. Allapplicants must be fluent in English and reside within drivingdistance of our office, located in Hermosillo, SO.
To be consideredfor this position, you must complete a full application on ourcompany careers page, including screening questions and a briefpre-employment test.
POSITION RESPONSIBILITIES : WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires youto interact with hundreds of customers each week across the countryto resolve support issues, sell new products and services, andensure a best-in-class customer experience.
In addition to beingthe best in the business when it comes to customer satisfaction,you will need to be a confident, fully engaged team player who isdedicated to bringing a positive and enthusiastic outlook to workeach day.
Essential Duties - Handle inbound and outbound contactsin a courteous, timely, and professional manner - Utilize knowledgebase and training to accurately answer customer questions and sellappropriate products and services - Listen to customers, understandtheir needs, and resolve customer issues - Research systems to findmissing information;
coordinate with other departments to resolveissues as applicable - Utilize systems and technology to completeaccount management tasks - Accurately document and process customerorders in appropriate systems - Follow all required scripts,policies, and procedures - Comply with requirements surroundingconfidential information and personal information - Escalatecustomer issues to the appropriate staff and managerial forresolution as needed - Attend meetings and training and review allnew training material to stay up-to-date on changes to programknowledge, systems, and processes - Adhere to all attendance andwork schedule requirements CANDIDATE QUALIFICATIONS : WONDER IF YOUARE A GOOD FIT?
We provide all new employees with world-classtraining, so all positive, driven, and confident applicants areencouraged to apply.
This position relies on building relationshipsand turning the knowledge you gain in training into customer wins.Ideal candidates for this position are highly motivated, energetic,and dedicated.
Qualifications - Must be 18 years of age or older -High school diploma or equivalent - Excellent organizational,written, and oral communication skills - The ability to typeswiftly and accurately (20+ words a minute) - Basic knowledge ofMicrosoft Office Suite (Excel, PowerPoint, Word, Outlook) - Basicunderstanding of Windows operating system - Highly reliable withthe ability to maintain regular attendance and punctuality - Theability to evaluate, troubleshoot, and follow-up on customer issues- An aptitude for conflict resolution, problem-solving, andnegotiation - Must be customer service oriented (empathetic,responsive, patient, and conscientious) - Ability to multi-task,stay focused, and self-manage - Strong team orientation andcustomer focus - The ability to thrive in a fast-paced environmentwhere change and ambiguity prevalent - Excellent interpersonalskills and the ability to build relationships with your team andcustomers Preferred (Not Required) - One (1) year of experience incustomer service, technical support, inside sales, back-office,chat, or administrative support in a contact center environment -State or Federal work experience CONDITIONS OF EMPLOYMENT : - Mustbe authorized to work in their country of residence (The UnitedStates or Canada) - Must be willing to submit up to a LEVEL IIbackground and / or security investigation with a fingerprint.
Joboffers are contingent on background / security investigation results- Must be willing to submit to drug screening. PHYSICALREQUIREMENTS : This job operates in a professional officeenvironment.
While performing the duties of this job, the employeewill be largely sedentary and will be required to sit / stand forlong periods while using a computer and telephone headset.
Theemployee will be regularly required to operate a computer and otheroffice equipment, including a phone, copier, and printer.
Theemployee may occasionally be required to move about the office toaccomplish tasks; reach in any direction; raise or lower objects,move objects from place to place, hold onto objects, and move orexert force up to forty (40) pounds.
REASONABLE ACCOMMODATION : Itis the policy of MCI and affiliates to provide reasonableaccommodation when requested by a qualified applicant or employeewith a disability unless such accommodation would cause unduehardship.
The policy regarding requests for reasonableaccommodation applies to all aspects of employment. If reasonableaccommodation is needed, please contact Human Resources.
DIVERSITYAND EQUALITY : At MCI and its subsidiaries, we embrace differencesand believe diversity is a benefit to our employees, our company,our customers, and our community.
All aspects of employment at MCIare based solely on a person's merit and qualifications. MCImaintains a work environment free from discrimination, one whereemployees are treated with dignity and respect.
All employees sharein the responsibility for fulfilling MCI's commitment to a diverseand equal opportunity work environment.
MCI does not discriminateagainst any employee or applicant on the basis of age, ancestry,color, family or medical care leave, gender identity or expression,genetic information, marital status, medical condition, nationalorigin, physical or mental disability, political affiliation,protected veteran status, race, religion, sex (includingpregnancy), sexual orientation, or any other characteristicprotected by applicable laws, regulations, and ordinances.
MCI willconsider for employment qualified applicants with criminalhistories in a manner consistent with local and federalrequirements.
MCI will not tolerate discrimination or harassmentbased on any of these characteristics. We adhere to theseprinciples in all aspects of employment, including recruitment,hiring, training, compensation, promotion, benefits, social andrecreational programs, and discipline.
In addition, it is thepolicy of MCI to provide reasonable accommodation to qualifiedemployees who have protected disabilities to the extent required byapplicable laws, regulations, and ordinances where an employeeworks.
ABOUT MCI (PARENT COMPANY) : MCI helps customers take ontheir CX and DX challenges differently, creating industry-leadingsolutions that deliver exceptional experiences and drive optimalperformance.
MCI assists companies with business processoutsourcing, staff augmentation, contact center customer services,and IT Services needs by providing general and specialized hosting,software, staff, and services.
In 2019 Marlowe Companies Inc. (MCI)was named by Inc. Magazine as Iowa’s Fastest Growing Company in theState of Iowa and was named the 452nd Fastest Growing PrivatelyCompany in the USA, making the coveted top 500 for the first time.
MCI’s subsidiaries had previously made Inc. Magazine's List ofFastest-Growing Companies 15 times respectively. MCI has fifteenbusiness process outsourcing service delivery facilities in Iowa,Georgia, Florida, Texas, Massachusetts, New Hampshire, SouthDakota, New Mexico, California, Kansas, and Nova Scotia.
Drivingmodernization through digitalization, MCI ensures clients do morefor less. MCI is the holding company for a diverse lineup oftech-enabled business services operating companies.
MCI organicallygrows, acquires, and operates companies that have a synergisticproducts and services portfolios, including but not limited toAutomated Contact Center Solutions (ACCS), customer contactmanagement, IT Services (IT Schedule 70), and Temporary andAdministrative Professional Staffing (TAPS Schedule 736), BusinessProcess Management (BPM), Business Process Outsourcing (BPO),Claims Processing, Collections, Customer Experience Provider (CXP),Customer Service, Digital Experience Provider (DXP), AccountReceivables Management (ARM), Application Software Development,Managed Services, and Technology Services, to mid-market, Federal& enterprise partners.
MCI now employs 10,000+ talentedindividuals with 150+ diverse North American client partners acrossthe following MCI brands : GravisApps, Mass Markets, MCI FederalServices (MFS), The Sydney Call Center, OnBrand24, and ValorIntelligent Processing (VIP).
DISCLAIMER : The purpose of the abovejob description is to provide potential candidates with a generaloverview of the role.
It's not an all-inclusive list of the duties,responsibilities, skills, and qualifications required for the job.You may be asked by your supervisors or managers to perform otherduties.
You will be evaluated in part based upon your performanceof the tasks listed in this job description. The employer has theright to revise this job description at any time.
This jobdescription is not a contract for employment, and either you or theemployer may terminate employment at any time, for any reason.
REGARDING COVID-19 : As an employer supporting critical Federal,State, Provincial, and Commercial clients, we have taken steps toensure that we remain operational while taking every precautionpossible to prevent the spread of COVID-19 and keep our employeessafe.
Measures include social distancing for those working on-site,frequent deep cleaning and disinfecting of workstations and commonareas, daily contactless temperature checks for those essentialemployees working on-site, travel policies limiting travel andmandatory quarantine, reporting and quarantine processes andpolicies for those exposed, and requesting masks to be worn whenon-site employees are not at their workstation.
For moreinformation on MCI’s response to COVID-19 please visitwww.mci.world / covid-19.
