DirecciónDescription - External
Service Management is a cornerstone of our modernization and digitization efforts at Cognizant. ServiceNow is the strategic Platform Cognizant leverages to deliver Enterprise and IT Service Management, as a major contributor to modernizing the way we work. Leveraging ServiceNow's capabilities will be key in transforming our enterprise IT operations. To deliver these capabilities across Cognizant's enterprise we require a proven, experienced Program Director to drive the governance, planning, financial controls, cadence, and alignment of communications across the program.
Location – PAN India
Role –Catalog Developer
Level- Manager / Senior Associate
Experience – 6 to 12 Years
Core Accountabilities
· Implementing Incident, Problem, Change, Service Catalog Request.
· Collaborate with other business and technical teams to develop user-friendly catalog items using ServiceNow's latest tools including Studio, Flow Designer, and Integration Hub.
· Development of Global Service Catalog from requirement gathering to development, testing, and moving to production
· Support ServiceNow implementation / enhancements with technical support as required.
· Ensure Enterprise IT / Infrastructure standards are considered.
· Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup.
· Integration of ServiceNow to Other Applications.
· Developed and Implemented Service Catalog items, Order guides, record producer, Variable Sets, UI Policies, Data policies, UI Actions, ACL- s, Client Scripts, Business Rules, Script includes
· Should have sound knowledge of scoped application development.
· Development and Configuration of ServiceNow In scope Modules
· Provide technical support for complex issues
MinimumQualifications
· B.E./B.Tech./M.E./M.S./M.Tech. from Computer Science, Electronics and Communications and Electrical Engineering fields with an excellent academic record
· Minimum 3 years of working experience on the ServiceNow platform
· Well versed with different ServiceNow products
· Hands on experience on Service Request Management and IT Service Management.
· Hands-on experience with Service Catalog & Asset Management products.
· Hands on experience on Catalog builder is a pre-requisite
· Hands-on experience on Integration Hub is a pre-requisite
· Hands-on knowledge in developing integrations with Platform while adhering to the servicenow best practices.
· Hands-on experience on Script Includes, Business Rules & Client scripts
· Excellent communication skills - verbal & written are truly essential
· Demonstrated experience working with business partners to interpret requirements
· Experience working in Agile mode and working with remotely located teams.
· Great interpersonal skills result driven & Go-getter attitude is highly desirable
Desired Qualifications
· ITIL V4 foundation certification
· Servicenow CSA and CAD certification is mandatory.
· Servicenow CIS-ITSM is desired.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 23 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
