DirecciónOnsite IT Change Management Lead - Onsite
About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
Overview:
As an Onsite IT Change Management Lead, candidate will play a crucial role in ensuring the successful planning, implementation, and communication of changes within the IT environment. Candidate’s primary responsibility will be to lead and coordinate the Change Management process to minimize disruptions, enhance efficiency, and support overall business objectives. This role involves working closely with cross-functional teams, stakeholders, and IT personnel to drive the adoption of changes while maintaining a focus on risk mitigation and compliance.
Key Responsibilities:
Change Management Planning:
· Develop and implement effective Change Management strategies and plans for IT initiatives, ensuring alignment with organizational goals.
· Collaborate with project managers, IT teams, and business stakeholders to understand upcoming changes and their potential impact.
Stakeholder Engagement:
· Engage with key stakeholders to communicate upcoming changes, solicit feedback, and address concerns.
· Foster positive relationships with business units, IT teams, and other relevant parties to facilitate smooth change implementation.
Risk Assessment and Mitigation:
· Identify potential risks associated with changes and develop mitigation plans to address them.
· Work with relevant teams to perform impact assessments and ensure that changes are implemented in a controlled and secure manner.
Documentation and Reporting:
· Maintain detailed documentation of Change Management processes, including change requests, approvals, and implementation details.
· Generate and distribute regular reports on the status of changes, including success metrics, challenges, and areas for improvement.
Training and Communication:
· Develop and deliver training programs to ensure that end-users and IT staff are adequately prepared for upcoming changes.
· Create and distribute communication materials to keep stakeholders informed throughout the change lifecycle.
Quality Assurance:
· Establish and enforce Change Management best practices to ensure the quality and reliability of changes.
· Conduct post-implementation reviews to evaluate the effectiveness of changes and identify opportunities for improvement.
Compliance:
· Ensure that all changes comply with relevant regulatory requirements, security standards, and organizational policies.
· Work closely with compliance teams to address any concerns or issues related to changes.
Continuous Improvement:
· Proactively seek opportunities to enhance the efficiency and effectiveness of the Change Management process.
· Collect and analyze feedback from stakeholders to implement improvements and drive continuous improvement initiatives.
Qualifications:
· Proven experience in IT Change Management, with a focus on planning and implementing changes in complex IT environments.
· Strong understanding of ITIL principles and methodologies.
· Excellent communication and interpersonal skills.
· Ability to work collaboratively in a cross-functional team environment.
· Analytical mindset with a focus on problem-solving and risk management.
· Certification in Change Management (e.g., ITIL) is desirable.
LOCATION – Raleigh, NC
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jan 23 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
