DirecciónJoin our team as a Client Services Lead to have an oversight of payments for clinical trials receiving requests from an IQVIA client.
The e ssential functions that would be assigned to you are :
- Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision.
- Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, focused on a specific service.
- Ensures, through review and verification, that the deliverables meet the customer's specifications, including timeliness and quality.
- Maintains effective internal communications with sales and client service support to keep all apprised on activities with the client.
- Monitors performance against existing service agreements and ensures client’s obligations are met.
- May conduct product / services and process training for clients and other employees.
- Conducts service meetings with IQVIA's client.
- Represents IQVIA on external client projects.
To fulfill the previous functions, we are looking for professionals that have :
- Bachelor's degree
- Proficiency in PC applications, such as Excel
- Previous experience in contracts might be desirable
- Previous experience in finances, customer service or legal field is a plus
- Ability to communicate effectively with various levels in the organization (written and oral)
- Demonstrated problem solving, analytical and strong customer service skills
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.
We believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. Learn more at
