DirecciónOverview
With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience.
Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.
The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.
We are looking to hire hands-on cloud engineers to join our diverse, talented, high performance, and innovative Customer Architecture and Engineering (CAE) within the Digital Application and Innovation solution area.
The position is deeply technical and highly solution focused with unique opportunities to work on the most challenging and exciting projects within Microsoft, as well as providing an opportunity to drive feedback into core Microsoft products to help improve our platforms.
CAE Engineers are senior individual contributors who operate globally and engage directly with customers. It is a hands-on technical role spanning across design, build, and production with a focus on issue resolution to remove customer production blockers.
Candidates are expected to comfortably switch from a whiteboard to the keyboard. This is a truly exciting role that will feature unique and challenging technical problems to solve, with opportunities to connect with and learn from some of the best software engineers in the world.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Qualifications
The ideal candidate will have a breadth of knowledge across cloud computing domains, experience on Azure, Office 365, or other public clouds, as well as expert level hands-on experience in topics from the application development technical domains below :
Required (Two or more of the following) :
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 8+ years experience in cloud / infrastructure technologies, information technology (IT) consulting / support, systems administration, network operations, software development / support, technology solutions, practice development, architecture, and / or consulting OR equivalent experience?
- Experience of developing reusable solution artifacts.
- Extensive industry software engineering experience with Programming languages such as C#, Java, GO, JavaScript / TypeScript, Node.js, Python, Ruby, Rust.
- Architecting and developing intelligent apps utilizing AI.
- Experience with source code management using Git or other source control technologies such as Azure DevOps, GitLab, Atlassian or others.
Business level fluency to read, write and speak English.
Business level fluency to read, write and speak Spanish.
Preferred Qualifications
- Experience with building, deploying, and operating applications and services on cloud platforms (e.g., Azure, AWS, GCP)
- Experience with Containers for packaging application deployment units and interacting with container-orchestration technologies such as AKS, Kubernetes, EKS, GKS, OpenShift, and / or Cloud Foundry
- Experience with application monitoring, end-to-end telemetry, and operations at-scale, preferably in a cloud environment.
- Experience with running microservices and container-based workloads in production.
- Experience with architectural patterns and anti-patterns for resiliency and geo-availability.
Responsibilities
A Cloud Solution Architect (CSA) within the Azure Customer Architecture & Engineering team focused on Digital Application & Innovation will be responsible for :
- Customer success on the Microsoft Cloud platforms with a special focus on designing and helping customers build production applications and reduce technical risks.
- Curate and produce high quality guidance for our internal and external communities and customers.
- Providing a positive impact to the strategic direction of Microsoft Cloud engineering teams
- Mentorship and development of technical delivery personnel within the Customer Success organization
- Executing limited POCs and Pilots
- Documenting and sharing technical best practices / insights within engineering and the wider architect community.
Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connect
