Contract Product Support Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Role :

We are looking for an experienced Contract Product Support Engineer with troubleshooting and

problem-solving skills to join our team.

You will be working with a variety of customers and will play a critical role in the day-today

support of these customers.

The Support Engineer is capable of troubleshooting and resolving the most difficult and

complicated issues. This position works closely with the Pre / Post Sales and R&D

departments. The Support Engineer is required to provide clear and concise

communication with all forms of clients and internal peers.

Your day-to-day

• Close interaction with Product, Engineering, PS, TAM and CSM teams
• Responsible for advanced troubleshooting of Illusive products and services
• Work with the customer to troubleshoot and resolve complex issues, replicate customer

environments and product problems as needed. Document issues and collaborate with

R&D when needed to provide solutions.

• Act as Subject Matter Expert in Illusive technological areas to support team members
• Document technical inquiries. Develop and review content for knowledge sharing for

both internal purposes and customer facing platforms.

Ability to think out-of-the-box and develop creative solutions to address clients’

requirements

What you bring to the team :

Preferable BA degree in Computer Science, Computer Engineering, or equivalent

practical experience

At least 3 years of experience with supporting, developing, and implementing

applications

• Strong knowledge of Relational & non-relational databases and SQL
• Strong knowledge of Windows environments : windows servers, event logs, GPO -

MUST

• Familiarity with - Active directory, DNS, Kerberos, NTLM, Azure active directory, MDE
• Knowledge of Linux : system and network configuration, software installation,

troubleshooting, bash scripting, etc.

• Knowledge in cyber - lateral movement, cyber-attacks - Big Advantage
• Strong analytical abilities to quickly resolve process / technical problems, evaluate

alternative approaches and recommend the most efficient and effective solutions

• Familiarity with deployment tools - SCCM, Intune, Tanium - Advantage
• Familiarity with PAM solutions (e.g., CyberArk) - Advantage
• Familiarity with Java, Pythin, C++ - Advantage
• Excellent communication skills
• People person and team player
• Self-learner and independent executor
• Strong collaboration and communication skills
• Fluent English

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!