DirecciónMajor Duties / Responsibilities :
- Maintain the past due balance of high value / strategic accounts with less than 30%.
- Uses multiple systems for tracking, information gathering, researching, and entering documentation of communication with customer.
- Complete GETPAID strategies on a daily basis.
- Answer’s inquiries and resolves routine issues for non-payment of invoices and clean unapplied cash balances.
- Requires broad knowledge of company, products and / or services, quote to cash process, internal policies, and regulations.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Exercises limited independent judgment and discretion in handling various customer accounts and scenarios to negotiate payments for strategic accounts.
- Research disputed delinquent account balances. Forwards any accompanying offsets / adjustments to appropriate personnel.
- Sends routine follow-up communication to customers.
- Recommends accounts that need escalated collection efforts and manage internal commercial and operational communications.
- Owner of the local business partners and distributors, including the in the credit management, shipping releases and accounts receivables control.
- Active participation in the financial-commercial milestones for booking purposes and activating needed approvals to ensure effective cash collections.
- Manage more than one sales office at the time.
Minimum Education / Knowledge Required :
- Degree preferred in Accounting, Business Management or Finance.
- Good written and oral English communication skills (must B2) Portuguese desirable.
- Proficient in MS Office applications - Excel (high level) PBI preferred.
- Practical knowledge of Oracle e-Business Suite and GetPaid.
Minimum Experience Required :
- At least 5-year experience in Account Receivables or Quote to cash process.
- Desirable previous experience in Latin America Region
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