Dirección The Offer - 100% Remote work - Subsidized Adobe CC Subscription
- Consistent payout schedule
- Amazing Culture guided by our Core Values
The Job
Key Objectives and Responsibilities
- Collaborates with cross-functional teams to ensure a balanced subscription allocation across production.
- Monitors and manages production capacity for optimal workload distribution.
- Balances accounts and processes production-initiated transfers for efficient resource utilization.
- Assesses and oversees accounts in the Platform for effective client management.
- Assigns suitable clusters or creatives to newly onboarded and transferred clients for seamless request execution.
- Tracks account status updates in the Platform to promptly address client needs.
- Processes client-initiated transfers endorsed by Customer Support and / or Production team for smooth transitions.
- Collaborates with Customer Support to notify accounts subject to transfer due to role changes, unavailability, or contract dissolution.
- Manages projects focused on streamlining customer assessment and assignment processes for enhanced efficiency.
- Collects information for new contractors and updates the creative database to maintain an accurate talent pool.
- Manages Slack channels for client subscriptions, facilitating seamless communication between clients and production teams.
- Compiles production data for weekly and monthly summaries to support informed decision-making and resource planning.
The Profile
- A passion for our purpose : to be the most helpful creative platform globally.
- Exceptional attention to detail and organizational skills.
- Outstanding communication and problem-solving abilities, with a talent for collaborating across multiple teams.
- The capacity to analyze complex situations and devise effective solutions for client assignments and project management.
- Flexibility to adapt to changing priorities and support needs in a fast-paced environment.
- Skillful prioritization and organization of tasks to meet deadlines and manage multiple assignments concurrently.
- Proficiency in project management and task coordination to ensure timely assignment processing.
- The ability to gather and analyze production data to identify trends and opportunities for process improvement.
- Successful interpretation of client design needs to ensure optimal subscription matching with the best creative team.
- Business-level English proficiency for collaboration with cross-functional and international teams, including Customer Assignment Specialists, Creative Operations, Customer Support, Sales, and Support teams.
- Decision-making, negotiation,
and forward-thinking skills.
- Familiarity with relevant software and tools for ticket management, account management, project tracking, and communication (e.
g., Atlassian software, Airtable, Google Suite, Slack, etc).
- Knowledge and understanding of the creative process and what constitutes good creative work.
- Knowledge of Jira and Confluence.
- Familiarity or experience in a creative role is a plus.
- Experience in customer support or client-facing roles.
The Employer
Our client is a global creative services company providing thousands of businesses with unlimited, high-quality design and illustration work at a flat rate.
Founded in Scottsdale, Arizona, Our client was created to deliver reliable, affordable, and scalable creative content to any business.
