Dirección The objective of the Customer Care Analyst is to help optimize our order to cash service levels by
primarily performing data entry, processing of orders including technical review, and related activities and requests. The Customer Care Analyst will be working with multiple systems that need to be updated timely and accurately. This role requires an interest in the mix of technical review, order entry and customer service activities.
Responsibilities
Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems
Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer
Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it
Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures
Understand and consistently apply commercial policies and business practices related to quote and order entry process
Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)
Attend to some of the customer inquiries through different communications channels, working closely with the order management specialist, inside sales, sales force, factories, and other quote to cash teams
Ensure compliance with import/export, contract, and government requirements. Screen orders for compliance with the business unit Terms and Conditions, agreements and standards
Provide consulting support to Order Management when processing an order
Achieve targets on productivity, service levels, and quality
Perform other duties as required
Requirements
Education: Currently studying an engineering or administration career, preferred
Experience: at least 1-2 years of sales related customer service experience is preferred
Solid prioritizing and organizational skills along with being a self-starter
Solid keyboard skills and a strong proficiency for using Windows & MS Office applications is a must
Intermediate- Advanced English level is preferred
Intermediate- Advanced Portuguese is preferred
Has an interest in the mix of technical, customer service, and sales
Willing to work on flexible shift schedule based on business needs
Work Requirements
The initial requirement is to Work in a Schedule to Support Latin America entities limited to that, so this could represent a work schedule from 9am to 6pm.
