DirecciónJob Description
- Executes Customer Care center operations as a primary source of knowledge and expertise to International assignees / taxpayers by initiating and responding to written inquiries
- Monitors and provides continual assignee / taxpayer support and serves as a primary contact in the resolution, escalation, or routing of inquiries as needed with the support of the tax engagement teams
- Responsible for and tracking the tax process of an assigned group of customers throughout the tax year
- Possess working knowledge of managing international assignee populations of multi-national clients
- Possess deep functional knowledge of center operations and breadth of knowledge related to technology tools including emails and internet
- Under the guidance and supervision of management, is able to resolve issues within the realm of expertise
- Resolves or escalates service problems by clarifying the customer s complaint, determining the cause of the problem, and following up to ensure resolution
- Executes computational work, creating spreadsheets that require sorting, organizing and manipulation of data according to project specifications.
- Maintains customer records by updating account information in various technology platforms (databases, Internet applications, etc.)
- Data entry of financial information into various platforms
- Ability to merge, purge, reconcile, and archive data segments
- Ability to prepare and execute reports via the database and perform data analysis
- Respond to client and / or team requests promptly and professionally; readily offering assistance; contributing to a positive, collaborative working environment
- Proactively seek instruction, feedback and coaching to improve performance
- Demonstrate flexibility in prioritizing and completing tasks and accept change with an open and positive attitude
- Attention to detail, deadline oriented, able to manage time and self-administration of time and priorities.
- Excellent communication and written skills
- Organizational skills and listening skills
- Contribute to team discussions and share knowledge for the benefit of the group
- Understand assignment instructions and apply them as directed; seeks guidance when needed
- Team Based working environment. Understands personal and team roles, as well as responsibilities and objectives
- Respects and maintains confidentiality of the client, staff and firm information
- Analytical Abilities
- Part of the Efile & Publishing Team :
- Process individual tax return(s) and ensure quality. This includes a 4-eye review.
- Once processed, publish the tax return(s) and notify the taxpayer and client
- Follow up with taxpayer, when necessary, for signed consent forms
- Submit signed consent forms to the tax filing authorities
- Track of daily reports for the efiling team
Qualifications
Education : Graduated or one year away from finishing.
No prior experience required.
Basic MS Office proficiency.
Fluent in English.
Additional Information
Intensive in-house training.
Become part of a global and multicultural team.
Professional career development opportunities.
Private health insurance.
Hybrid work model, meeting once a week in our offices in Avenida Libertador, Vicente Lopez.
