DirecciónWhat youll be doing A Customer Support Specialist offers guidance and processes complaints and issues related to platformapp usage or products while recommending solutions to enhance customers experience. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust.
You will help establish our reputation as a company that offers excellent customer support during all interactions. DutiesResponsibilities Respond to customers queries in a timely and accurate way, via phone, email or chat in order to provide support andor information
Identify customers needs and ensures that appropriate actions are taken to resolve customers problems and concerns Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments Work alongside a team of CS specialists, other company areas and service providers to pass on or receive information regarding customer needs
Conduct surveys to get customers feedback Analyze and reports product malfunctions to technical department Share customers requests and effective workarounds with team members
Gather customer feedback and share with our Product, Sales and Marketing teams Assist junior Customer Support Representatives Meet and exceed monthly customer support goals
Required SkillsAbilities Excellent communication skills including active listening Serviceoriented and problemsolving skills
Patient when handling tough cases AutonomySelfmotivation Ability to multitask phone, email, chat is a must
Ability to navigate through multiple sitessoftware applications Good understanding of basic computer skills with the ability to learn new software Willingness learn new products, service, or new procedures
Excellent interpersonal skills teamwork Qualifications and Experience Required
Customer service experience Proficiency in the English Language C1 Desired
English Language teacher degree, English translator degree or equivalent Tourism degree Bilingual or abroad work experience
Experience in the tourismairlineecommerce industry is a plus Experience using help desk software and remote support tools Experience in remote work positions
Special Requirements Prolonged periods sitting at a desk and working on a computer Home Internet connection 50mb minimum
Possibility of WFH in a silent space Availability to work during the weekends What do we offer
Parttime employment 35 hours a week Paid time off Hybrid work schedule
Friendly staff and an international team of people learning from one another A competitive salary and great benefits Udemy business
Travel discounts credits Bolsa de trabajo Argentina ofrecemos puesto de customer service agent hybrid para el sector de CallCenter Telemercadeo de Cordoba. Salario acorde a tu experiencia y al salario medio del sector.
Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada part time.
