DirecciónDescription
More About the Role:
This unique ITSM opportunity provides a challenging role on a high-visibility DoD program through engineering support to the Navy Marine Corps Intranet (NMCI), the largest information technology (IT) network in the world. Leidos is seeking an IT Service Management (ITSM) Data Warehouse analyst to support efforts for the Service Management, Integration, and Transport (SMIT) contract. For this program, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
The candidate will be responsible for creating/maintaining Data Warehouse(s) to optimize the services delivered by SMIT. In this role, the candidate will be responsible for performing ongoing support of Data Warehouse(s) that support the analysis, and trending and forecasting of service delivery to optimize operational performance and efficiency.
What You'll Get to Do:
• Maintain database tables and data dictionaries.
• Develop and maintain database algorithms and queries to produce complex SLR/PLR metrics.
• Develop Data Warehouse reports.
• Develop and support interfaces to data provider systems.
• Perform ETL and data cleansing.
• Support customer V&V of SLR/PLR algorithms.
• Perform analysis to develop business process changes to maximize efficiencies.
• Establish and maintain transparent and respectful working relationships with leadership by site, team members, and Leidos representatives.
• Collaborate and coordinate with external customers, management, subcontractors, vendors, and other disciplines.
You'll Bring These Qualifications:
• Requires BS and 4-8 years of prior relevant experience or Masters with 2-6 years of prior relevant experience with demonstrated experience managing databases and Data Warehouses.
• Must be a U.S. Citizen with a Secret Clearance.
• Understanding of key ITSM processes including Availability Management, Capacity Management, Service Level Management and Continual Service Improvement.
• Must have directly demonstrated expertise in database management and reporting tools such as Oracle, SQL, Business Objects, BOSS, SitScape.
• Must be able to work collaboratively in a team environment.
• Create a culture which drives continuously improved service delivery.
• Ability to work well with people from many different disciplines with varying degrees of technical experience.
These Qualifications Would be Nice to Have:
• Master's degree in technical discipline.
• Defense industry experience.
• Experience with Navy Process Reference Model (NPRM).
• Experience with USMC Enterprise ITSM Framework processes.
• Certifications:
-ITIL v3 certification(s) or ITIL 4 Foundation certification(s).
-Information Technology Infrastructure Library (ITIL) version 3 Expert certification.
-Information Technology Infrastructure Library (ITIL) version 3 Master certification.
-ITIL 4 Strategic Leader certification.
-Security+.
Pay Range:
Pay Range $81,250.00 - $146,875.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
Original Posting Date:
01/25/2024
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
