DirecciónDatacenter Operations Engineer - Onsite
About the group:
Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS) is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
Job summary:
· 7+ years of hand-on experience in Datacenter infrastructure including cable management, rack & stack, coordination with L2/L3 teams, deskside teams, facilities, and vendors.
· Mandatory experience of hands and feet / boots on the ground datacenter support
· Should be ready to work on weekends and off hours as required.
· This is a onsite role.
· Remote work is NOT allowed.
Role Responsibilities
· The role will be involved in support of highly critical production environment and will be engaged in ensuring uninterrupted Data Center services.
· Demonstrate ownership and responsibility in all assignments.
· Enough expertise to identify and recommend changes/improvements to the process and infrastructure design.
· Show adaptability and flexibility in work to suit business.
· Inventory of equipment, personnel escort etc.
· Providing 24X7 production support and available for escalations
· Responsible for performing root cause analysis and long term fixes.
· Responsible for providing trend analysis to management team to enable them to make informed decisions.
· Work in a cross-cultural team and communicate effectively.
· Manage the utilization of Data Center facilities, including space, power, and cooling infrastructure to ensure the Normal Operations of all Managed Compute Devices
· Ethernet/Fiber Cabling or checking the Cable connectivity.
· Unpack, unbox and inspect the equipment for physical damages before installation and make necessary arrangements for return for damage equipment’s.
· Manage all Data Center Cabling, labelling and perform all Cabling in accordance with industry standard best practices.
· Assist in Data Center space, power and cooling Capacity planning and forecasting!
· Checking power status at site / device
· Looking at the LEDs to identify any alarms.
· Escorting vendor during site visit
· Hard reboot for the devices
· Shipping / receiving any part/hardware.
· Racking / de-racking equipment or Decommissioning of any hardware
· Configuring Network Card, KVM or iDRAC / RIB /ILO
· Hardware Trouble shooting, upgrades or replacements.
· Insert CD ROM on Physical Server/Devices
· Monitor UPS and other DC infra components
· Experience of working within a Service environment and technical teams of IT experts
· Experience of working on ITIL ticketing systems (Service Now), understand ITIL framework.
· Experience in representation in Change Advisory Board (CAB) meetings
· Experience of being able to highlight issues and solutions.
· Strong verbal/written communication skills
· Ability to interact with customers so as to ensure that the service is flexible, efficient and responsive.
· Ability to work as part of a team.
· Demonstrate ownership and responsibility in all assignments Build and nurture positive working relationship with customers with the intention to exceed their Expectations.
Job Requirements:
· 7+ years of hand-on experience in Datacenter infrastructure including cable management, rack & stack, coordination with L2/L3 teams, deskside teams, facilities, and vendors.
· Mandatory experience of hands and feet / boots on the ground datacenter support
· Should be ready to work on weekends and off hours as required.
· This is a onsite role. Remote work is NOT allowed.
· Basic Network and server hardware skills
LOCATION – Ashburn, VA
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 13 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
