Deskside Support Engineer

Role: Deskside Support Engineer (Onsite)

Location: Philadelphia, PA

Roles & Responsibilities:

·       Working knowledge on VDI / VDP Environment, desktop, laptops

·       Antivirus management knowledge (Symantec , SCEP, McAfee or other tools)

·       OS Build/Imaging (related to End user devices)

·       Working knowledge on Windows 7, Windows 10

·       Patch management (Client environment – both SCCM and Standalone WSUS)

·       Physical cables patching knowledge – Phone and LAN cables.

·       Basic MAC support knowledge/experience

·       Working knowledge on Active Directory Domain environment, DHCP, DNS, Windows GPO, WINS, and TCP/IP commands

·       Familiarity with packaging

·       Datacentre environment knowledge/skills

·       Knowledge on Mobile Device management and support

·       Remote support capabilities to pitch in for escalated cases.

·       Inventory and asset management skills

·       Client interfacing and Vendor management skills

·       Knowledge of ITIL best practices and use of issue/problem tracking systems, good understanding of service level concepts

·       Fast Learner – who is able to learn quickly about customer’s EUC environment to support variety of desk side support break fix requirements.

·       Experience on Lab equipment support is an added advantage.

 

Role Requisites:

·       Serve as break/fix technician for a wide variety of user technologies in the related practices of MAC and Windows Desktop support and IGEL

·       Able to troubleshoot Windows 7, Windows 10 AND e-mail related issues and have some knowledge on Exchange environment.

·       Working knowledge on installation and troubleshooting of end user COTS collaboration and productivity software’s like Office 2010/13, Skype for Business etc.

·       Act as Site POC for Client and Cognizant to deal with all Hands and Feet support request at the deployed location.

·       Provide Datacentre support towards Hands and Feet requirement.

·       Provide out of Hour support towards any planned/scheduled Datacentre activity or P1 cases

·       Act as POC for all 3rd party vendors towards End user devices (Laptops/desktops/printers/mobile phones etc.) and Infrastructure devices (Servers/Routers etc.)

·       Provide physical hands and feet support towards end user desk moves, printer physical moves, DC racking, Server checks, Tape rotation etc.

·       Act as Technical SME to test new End user devices towards a new build/image/application testing.

·       Define and document best practices and support procedures.

 

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

• This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 08 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.