DirecciónDescription - External
Service Management is a cornerstone of our modernization and digitization efforts at Cognizant. ServiceNow is the strategic Platform Cognizant leverages to deliver Enterprise and IT Service Management, as a major contributor to modernizing the way we work. Leveraging ServiceNow's capabilities will be key in transforming our enterprise IT operations. To deliver these capabilities across Cognizant's enterprise we require a proven, experienced Program Director to drive the governance, planning, financial controls, cadence, and alignment of communications across the program.
Location – PAN India
Role –Dev Manager (Architect)
Level- Manager
Experience – 7 to 12 Years
Core Accountabilities
· ServiceNow ITSM, ITAM & other products solution design and deployments
· Integration of ServiceNow ITAM, GRC/ITOM, ITSM with 3rd party tools/applications/platforms
· Responsible for creating design for data upload/ mail merge templates for automated data feeds.
· Participate in workflow analysis and workflow redesign.
· Produce a detailed technical design document and effort estimation for Proposal to match requirements/expectations.
Key Requirements
· Strong analytical, problem solving, and collaborative skills.
· Thorough understanding of ITAM processes.
· Solid knowledge on CMDB & Service Mapping.
· Implementation experience in ServiceNow Discovery &ITAM modules.
· Vendor Risk Management (VRM)
· Security Operations (SecOps)
· ServiceNow Implementation experience in Incident, Change and Problem management.
· Experience interpreting software licensing terms and conditions.
· Hands-on experience in software license reconciling.
· Experience in installing HAM / SAM Modules and SAM PRO
· End to End Asset Management Life Cycle experience in Hardware assets.
· Experience in all processes including but not limited to New Assets, IMACs, Retirements, Disposals.
· Create/Update to asset records in the database accordingly throughout all stages of asset lifecycle.
· Generate asset reports from ServiceNow tool like Procurement, Pending for disposal, Duplicate serial numbers regarding the services as well as ad-hoc reports and when required by the customer.
· Interact directly with clients and other internal and external sources to obtain relevant data and documents in required forms and consistent with project objectives and deadlines.
· Integration experience with other 3rd party Asset Management tools.
· Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, & AJAX.
· Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)
· Hands-on experience developing using JavaScript.
· Hands-on experience working with relational databases.
· Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.
· Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
· Experience utilizing Agile/SCRUM Methodologies.
· Understanding of the systems development life cycle (SDLC) processes.
· Strong understanding of troubleshooting principles and practices
· Ability to work independently and take initiative in problem solving
· Proficient critical thinking, analytical, problem-solving, and reasoning skills
· Must be able to learn and support new and fast-changing technologies
Minimum Qualifications
· Bachelor’s degree in computer science, Engineering, or related area of study
· 4+ years of experience in ServiceNow development
· 4+ years of experience with ServiceNow - Integrations hand-on knowledge of module features, functionalities, and workflows
· Preferable work timing the associate is expected to operate at 12.00 PM to 9.00 PM
Desired Qualifications
· ITIL V4 foundation certification
· ServiceNow Certified Specialist - ITSM/ ITAM or Other Products
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 23 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
