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Mission and objectives
The UN Development Coordination Office (UN DCO) is the UN Office at the forefront of coordinating a collaborative contribution to the UN development system, towards its achievement of the Sustainable Development Goals. This assignment is located in the United Nations Regional Development Coordination Office in Amman, Jordan. The incumbent reports directly to the Regional Director in close coordination with the Development Coordination Office communications team at HQ, working closely with the United Nations Volunteers (UNV) program.
Context
The impact of DCO in the Arab States is evident in the more coordinated and effective UN responses to regional development challenges, the alignment of UN programs with national development priorities, and the enhanced capacity of UN Country Teams in supporting countries, especially those in crisis situations. DCO’s operations and strategies continually evolve to address the region's changing needs and the United Nations development system's shifting priorities.
Task description
Within the delegated authority and under the supervision of the Team Leader for ROAS the UN Volunteer Crisis Communications Officer will:• Provide substantive support to the DCO Arab states Team Leader and RCOs, coordinating with partners to develop/adapt, as needed, key messages, public statements, talking points, press releases, and social media content.• Provide support for RCOs and UNCTs in sensitive settings, as needed, with potential surge deployments to bolster strategic communication activities during high-demand periods/ This includes coordinating with key partners to develop crisis communications plans, drafting key messages, media lines (if asked) and weekly updates for the Office of the Spokesperson for the Secretary-General as well as ensuring cohesive communication coordination with senior leadership and participating in UNCG global and country crisis comms cells.• Support to UN Communications Groups (UNCGs): at the request of RCOs, coordinate the development of common UN messages, drawing on UN entity mandates and areas of expertise, and joint statements to be used by UN country teams.• Develop and update crisis communication strategies: support UNCGs at the country level to design and revise the Terms of Reference for their crisis teams and formulate comprehensive crisis communication strategies and plans.• Build and maintain key relationships: establish and maintain close, ongoing relationships with communication and advocacy staff at RCOs, Headquarters, and regional UN entities, offering them strategic guidance on their work plans and activities.• Media monitoring: conduct weekly traditional and social media monitoring with a focus on mis/disinformation and hate speech that could impact the work or reputation of the UN.• Share knowledge and best practices: collect and disseminate best practices, and lessons learned on reputation/risk management and crisis communication initiatives across Arab State RCOs.• Provide regional feedback and support to Department of Global Communications (DGC) HQ: provide constructive insights and substantial assistance to tailor global communication and advocacy priorities to regional contexts.• Optimize online platforms: in collaboration with DGC/DCO in HQ, provide advice and best practices for effectively updating and utilizing UNCT websites and social media platforms, with a focus on their multilingual capabilities.• Source and draft compelling stories: identify and develop human-interest stories, using multimedia and multilingual content, that resonate with local, regional, and global audiences, showcasing the impact of the UN’s work.• Communications community of practice: support, along with the two co-chairs, the Arab State’s communications community of practice, including developing meeting agendas, training, online retreats, and following up on agreed priorities and regional communication and advocacy initiatives.• Performs other related duties, as required.
