Cognizant is seeking an End User/Field Services Tech for a full-time opportunity in Austin, TX

The End User Support Tech will deliver field services transition projects and programs in line with recognized IT best practice methodology (managing risk, governance, quality assurance, issue resolution, reporting) and the successful implementation of service resource skills model and processes management.

RESPONSIBILITIES

·       Participate in End User/ Field Service transition activities.

·       Assist and be part of knowledge gathering and documentation from external Customers and/or Incumbents

·       Analysis of Service provision and resourcing based on SLA's, Assets, Call Volumes, Site criticality and customer requirements.

·       Attend customer agreed locations to collect all customer processes relating to current delivery of Services around EUC & Field Services.

·       Create process document of current service for the customer and partner.

·       Work closely with our third-party partner

 

Qualifications:

·       Good understanding of End User Computing IT infrastructure Devices to enable understanding of process and requirements - Desktops, Laptops, Printers, Handhelds, Smartphone etc.

·       Good understanding of skills in Microsoft Windows & MAC desktop operating systems and business productivity applications ie Office

·       Good knowledge of ticketing tools (preferably Service Now)

·       Understand Service Desk Ticket concepts in Categorization, Priorities, Workflows for all different types of calls such as Break-Fix, IMAC, Service Request, Problem, Change Management etc.

·       Intermediate level knowledge of SCCM / Desktop Central, Intune, Printer Configuration, Imaging Machines, Triaging Break fix issues

·       Taking ownership of issues through to resolution on all appropriate requests.

·       This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

 

 

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 26 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.