Field Service Rep

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Flowserve is a world-leading manufacturer and after-sales service provider of comprehensive flow control systems. Guided by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With over 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than 10,000 customers around the world, creating products to meet the needs of our customers who are providing energy, clean water, pharmaceuticals and other essentials to consumers, businesses and governments globally.

Join a company where people challenge themselves to approach every situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. You will be part of a team known for its industry-leading talent, unparalleled portfolio and unrivaled commitment to customer success. Flowserve's culture promotes recognition and rewards creativity, hard work and commitment. We invite you to put your talents and career in motion at Flowserve.

Role Summary :

As a Field Service Rep, you are responsible for coordinating with customers in field issues, warranty complaints and resolutions. You will carry out and support site commissioning, service and repair jobs at customer sites.

Responsibilities:

• Order processing and acceptance

• Prepare cost estimates minus discounts according to specifications

• Schedule orders

• Prepare quotations for standard products according to predefined lists

• Read and evaluate customer specifications and customer requirement documents

• Compile technical and commercial offer documents

• Build and maintain strong customer relationships

• Support customers during site visits

• Process customer complaints

• Find, develop and implement technical solutions for special problems

• Coordinate with internal and external customers effectively

• Establish safe and proper work area and follow all safety requirements

• Perform in-house and on-site repairs and service activities

• Provide technical support and training as needed

• Other duties as assigned

Requirements:

• Mechanical Technician or Bachelor's Degree in Mechanical Engineering or degree in relevant field and 5 to 7 years relevant experience

• Strong verbal and written communication skills

• Organized and efficient

• Proficient in Microsoft Office, including Word

• SAP knowledge in SD;MM;PP

• Able to work well with a team

• Experience serving customers in oil & gas, power, chemical, water and other general industries

• Ability to reprioritize daily while still producing deliverables

• Willingness to travel as needed to customer sites

Preferred Experience / Skills:

• Knowledge of AutoCAD, Solid Works or any technical drawing tools are a plus

• Experience as a project manager or planner

• Advanced English

Req ID : R-8828

Job Family Group : Operations

Job Family : OP Field Service

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.