General Manager

Property Location :

828 Paseo de Peralta - Santa Fe, New Mexico 87501

YOU BELONG AT DRURY HOTELS

Be valued for what you do and who you are ... and well compensated for all you accomplish.

Drury Hotels is family owned and operated. What started as a small family business in 1973 remains 100% family-owned and operated today.

Of course, our family has grown since then, with 5,800 members and 150-and-growing hotels in 26 states. But our dedication to treating guests and team members like family has never wavered.

So Much More

Award-winning -Ranked among Forbes' Best Midsize Employers (2023)

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

WHAT YOU CAN EXPECT FROM US

• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance and also a quarterly bonus based on hotel service scores
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Work-life-balance - Flexible scheduling, paid time off, hotel discounts, and free room nights
• Our 182 room Santa Fe property is ranked #4 on TripAdvisor and is conveniently located within walking distance of The Plaza in Downtown Santa Fe attractions, dining and shopping.

General Manager Responsibilities :

• Leadership : Provide strong and inspiring leadership to a diverse team, cultivating a positive and collaborative work environment.
• Operations : Oversee all aspects of the hotel's operations, ensuring quality assurance best practices daily, the team consistently meets or exceeds all performance benchmarks.
• Guest Services : Cultivate a culture of exceptional guest service, ensuring every guest has a memorable and enjoyable stay.
• Training & Development : Recruitment, training, performance review, and team member engagement.
• Business Acumen : Analyze operational data to identify trends, optimize performance, and make informed business decisions.

Navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement.

• Financial Management : Upholding high standards of quality, service, profitability, and team achievement aligned with key business metrics through optimizing the hotel's budget, expenses, and driving revenue growth.
• Sales & Marketing : Collaborate with sales initiatives to attract new guests and retain existing ones.

Qualifications :

• Passion to serve others and exceed guests' expectations.
• Bachelor's degree in hospitality, business, or related field preferred.
• Minimum of three years of supervisory experience with demonstrated leadership success.
• Diverse management backgrounds welcome (hotels, hospitality, F&B, retail, etc.).

Join us at Drury Hotels, where your unique contributions are celebrated, and your growth is nurtured every step of the way.

Become a part of our passionate team, dedicated to providing exceptional experiences for both our guests and our valued team members.

Apply now and embark on a rewarding journey with us!

Additional Job Description

Basic Function

Responsible for providing cooperative leadership and managing processes to ensure the hotel meets and maintains all Company expectations in regard to Quality, Service, Profit, and Teamwork.

Promotes, develops and maintains a work environment that provides an exceptional +1 Service experience for both team members and guests.

Develops and operates within an approved annual operating budget. Ensures Drury Hotels policies and procedures are consistently communicated and followed.

Maintains a high standard of integrity, service, and hospitality at all times with team members, customers and co-workers.

General Knowledge, Skill and Ability

Requires a solid knowledge of business leadership etiquette, principles, and practices. Requires the ability to speak English and communicate clearly and effectively, both orally and in writing.

Effective communication includes the ability to handle team member and guests issues with finesse and professionalism. Requires ability to relate and interact with people in a warm, friendly and professional manner.

Requires solid proficiency in computer skills, composition of letters and reports, and a keen attention to detail. Requires the ability to handle multiple tasks simultaneously and efficiently.

This position requires some travel.

Job Duties

1. Exemplifies a +1 Service Attitude and provides courteous, friendly guest service by discovering and responding promptly and efficiently to inquiries, requests, and complaints.

2. Leads the recruitment, selection, hiring, training and promotion of team members to ensure each team member is working in a position they are most qualified.

Ensures all team members are provided the support and tools to be successful in their position

3. Leads, develops, and inspires the entire hotel team to live the Drury Vision, Mission, and Values.

4. Develops an annual operating budget for the hotel that maximizes growth in QSPT. Upon Regional Manager's / Division Director's approval, the budget is communicated and monitored to ensure the hotel meets and / or exceeds expectations.

5. Ensures adherence to all Drury Hotels policies and procedures.

6. Ensures all location specific reporting is prepared and transmitted accurately and in a timely manner.

7. Appreciates the diversity of our team members, guests, vendors and surrounding community. Is committed to ensuring a positive and safe work environment at all times.

8. Is proactive in identifying and submitting hotel capital expenditure recommendations to the Regional Manager that will maintain and / or enhance QSPT.

9. Maintains an active role in increasing the hotels market share. Implements and promotes sales and marketing programs to maximize brand recognition, room occupancy and revenues.

10. Develops sales leads through maintaining awareness of present guests, local events and upcoming changes in the market area.

11. Complies with all applicable local, state and federal laws and regulations. Enforces procedures necessary for the protection of guests, guests' property and company assets.

12. Ensures implementation of processes regarding preventive maintenance and quality control programs per Drury policies and procedures.

13. Ensures compliance of the hotel's safety and security policies and procedures to allow work to be completed efficiently while protecting self, team members, guests and the hotel.

14. At the request of the Regional Manager, assists in development or administration of special projects.

Mental and Physical Requirements

EDUCATION : Bachelor's degree in hospitality, business, or a related field is preferred. Exceptions based on work experience require Vice President of Operations approval.

EXPERIENCE : Requires minimum of three years supervisory experience with demonstrated leadership success. Hotel specific experience preferred.

ESSENTIAL FUNCTIONS : Requires ability to walk and stand during entire working period or up to 5 or 6 hours. Requires ability to lift 10 - 15 pounds intermittently during the work shift.

Working Relationships

1. Reports to the Regional Manager / Division Director.

2. Works cooperatively with corporate office staff.

3. Ensures and promotes a positive and cooperative work relationship with all hotel departments.

Competencies : Continuous Improvement Financial Responsibility Guest Expectations Problem Solving Teamwork

Rise. Shine. Work Happy.

Apply Now.#J-18808-Ljbffr