DirecciónAbout RedCloud
RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.
RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better decisions.
RedCloud enables FMCG Brands to seize new opportunities in emerging markets, facilitates access to more buyers & streamlines operations for Distributors, and helps Local Merchants spend more time selling products, not searching for them.
The company comprises a highly diverse, dynamic team of driven talented people from over twenty different countries, speaking multiple languages, with a physical footprint in Africa, Europe, and Latin America.
The role :
As Head of Retail Growth, you will be dedicated to building strategies focussed around how we grow and retain our merchant base across existing and developing markets.
You will own the strategy, roadmap, and execution of key retail growth initiatives focused on unlocking remarkable customer experiences for our global audience.
You will drive strong decision-making through quantitative results, AB testing, and qualitative research and customer insights.
Key Responsibilities :
- Work with a cross-functional team to develop a strategy for customer retention and growth, product development, implementation, and rollout
- Collaborate with marketing to deploy new and existing customer retention strategies
- Build both back-end and customer-facing solutions to solve localization problems.
- Conduct basic research, interviews, and usability testing to understand our international teams needs and how to meet them elegantly and effectively Integrate user research, market analysis, and customer feedback into product requirements to ensure products satisfy customer needs, as well as wants.
- Inform product decisions with quantitative and qualitative data on user behaviour and experimentation
- Define methods and metrics for identifying success and failure while ensuring the team is clear on their objectives.
Key Requirements :
- 4+ years of retail growth experience.
- Deep knowledge of the user journey across multiple devices.
- Strong user experience sensibilities and familiarity with platform UI best practices.
- Strong use of analytics, user research, and business cases to drive decisions and improve products.
- Ability to operate under tight deadlines while maintaining multiple projects.
- Experienced in planning work for assigned work streams.
Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we’re on!
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