DirecciónRole brief
The SPE role supports with managing employee queries and data administration in Mandarin language for activities such as talent acquisition, employee data change transactions, compensation and benefit, people operations and administration, L&D administration for client employees. Develops a strong understanding of the client organisation and responds appropriately to employee queries originating through multiple channels and updates employee records on workday
Core Responsibilities
- Manage HR employee queries and employee data change transactions through a ticketing system into workday HCM
- Manage recruitment and post recruitment employee activities
- Meet SLA’s around Timeliness and Quality
- Has good communication skills to be able to respond to employees queries through tickets, chats
- Create SOP and detailed FAQ’s around AS-IS and To-BE process maps.
- Follow compliance and quality guidelines to ensure correct information is provided for all queries.
- Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined process
- Escalate high priority cases for immediate intervention
Knowledge, Skills and Abilities
- Workday HRM experience
- Experience and sound understanding of the Talent Acquisition, HR processes with minimum 1-2 years of experience in managing employee queries and transactions.
- Passion for delivering great employee experience.
- Fluent in English and Mandarin.
- Experience working with HR systems - Workday mandatory (Workflow systems like ServiceNOW, Zendesk etc. would be added advantage.
- Strong problem-solving skills, ability to manage conflict and attention to detail
- Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query and transaction
Education and work experience requirements
- Workday HRM modules
- Bachelor’s degree in human resources or equivalent
- With overall 3+ years of work experience for SPE roles.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 28 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
