DirecciónAbout GiveDirectly
GiveDirectly (GD) provides cash grants directly to people living in extreme poverty. Since launching in 2011, GD has raised over $1B, delivered cash to more than 1.5 million recipients, launched operations in 15 countries, and continues to expand its reach across the Global South. GD has also grown the research base supporting unconditional cash with 20 randomized control trials from its programs, generating rigorous evidence across countries and contexts. As a result, GD has been celebrated as one of the most innovative non-profit companies byFast Company, while the growing cash transfer movement (and GD’s leading role within it) has been featured in theNew York Times Magazine,This American Life,Foreign Affairs, andThe Economist.
Across our global offices, our culture is candid, analytical, non-hierarchical, and agile. We work alongside 750+ individuals who come from 21 different countries and speak 69 different languages. Team members at GiveDirectly attest that diversity, equity, and inclusion are not just buzzwords, but a fundamental part of our culture and values. We actively seek to recruit individuals from the communities we serve, and use DEI as a lens in our hiring practices, programs, and initiatives. Our goal is to maintain a workplace where everyone can bring their authentic selves to work, and feel valued and respected for who they are. We strive to be inclusive of all cultures and experiences while upholding our values globally. In the spirit of our "Know Yourself and Grow" value, we recognize there is always room to improve our team's working experience. But day to day, we aim to "Create Positive Energy" - we take care of one another, have fun, aim to maximize flexibility and accessibility in roles, and pursue professional development opportunities to stay challenged & engaged in our work.
We are proud to be an equal opportunity employer, and we do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.
Illinois Stability Investment for Family Housing (SIFH) Community Engagement Coordinator Remote, USA
Reports to: Program Manager
Level: Associate
Location: Remote, USA. Candidates must align their working hours with Central Standard Time. We are unable to sponsor or take over sponsorship of employment Visas in the U.S. or U.K. at this time.
Compensation: $25.00 hourly. This is a part-time, project-based position, which means it is contingent upon funding. The number of hours will vary from week to week, and will average approximately 8-16 hours per week, and a minimum guarantee of 4 hours per week.
Timeframe ofProject: March 18 - May 31, 2024
About the Role:
Since 2017, GiveDirectly has provided cash relief to low-income Americans affected by disasters. Between 2020 and 2021, we distributed $200M to 200,000 households in response to the COVID-19 crisis - 100% remotely. In 2021, GiveDirectly launched a permanent U.S. team to implement cash programs in disaster response and guaranteed income. As part of this effort, we launched the largest guaranteed income program focused on Black women in the U.S., and administer two of the largest government-funded GI programs in the country in Chicago, IL and Cook County, IL.
GiveDirectly is the program administrator for Year 2 of the Illinois Stability Investment for Family Housing pilot (SIFH). The SIFH Pilot will send one-time, large sum cash transfers to around 200 families experiencing homelessness across 8 geographies in Illinois, including the City of Chicago.
Community Engagement Coordinator (CECs) will support GiveDirectly’s work with the SIFH Pilot. As a member of the team, you will provide in-person application submission assistance, customer support to applicants and partner organization staff, directly support applicants in enrollment, use tools to help applicants make an informed decision about participating in the program, and support program staff in engaging applicants and partner organizations throughout the application and enrollment process.
What you'll do:
- Provide high quality customer and technical support to partner organization staff and applicants
- Conduct phone and/or email outreach to applicants and partner organization staff
- Use a benefits counseling tool to help recipients understand any potential effect of participation on their benefits
- Clearly communicate complex information with empathy
- Maintain confidentiality
- Conduct other programmatic/logistical tasks, where required
- Collaborate with the team on ways to improve processes for applicants
What you'll bring:
- Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. We welcome and strongly encourage applications from candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve.
- Language Requirement: English Proficiency
- Language Preferences: We encourage candidates who are bilingual in Spanish to apply
- Proficiency in Excel
- Strong interpersonal skills and the ability to show respect and openness toward someone whose social and cultural background is different from one’s own – CECs will be the face of our program for applicants and will need to approach all communications and interactions with an eye toward delivering the best possible experience for recipients.
- Great communication skills – CECs will explain the SIFH pilot and process to recipients and collect and discuss sensitive information about income and government benefits with applicants experiencing homelessness. Discretion and good judgment are paramount.
- Technological literacy – CECs will need fluency and comfort using computers and tablets and navigating technology platforms used for customer service and application completion and verification.
- Fast learner – CECs must learn the complexities of our operations, and communicate those to applicants.
- Ability to work both independently and as a team member with personal enthusiasm, optimism, humility, and a sense of humor.
- Candidates who have personal or professional experience in the low-income and/or historically marginalized communities that we serve are encouraged to apply.
- Experience with customer service or in a client-facing role is a plus.
- Proficiency in Excel
- Ability to travel locally
Why work at GiveDirectly?
At GiveDirectly, we work to ensure that you have everything you need to excel in your role and on your team, including:
- A positive and supportive team with opportunities for advancement
- A demonstrated commitment to helping all staff develop and grow
- A competitive salary
Read more about our ongoing diversity, equity, and inclusion efforts here and about our decision to move our central support teams to remote first here.
About the hiring process
Format: The hiring process follows the same general outline for all open roles:
First interview (30 mins)Take home skills assignment (~2 hours)Second interview (1 hour)*Third interview (1 hour)*Final interview (1 hour)Reference checks (30 mins each)
*For some roles, second & third interviews are combined into a panel interview. If there are adjustments or variations on this process, those changes will be communicated during the first interview.
Venue: We conduct interviews over Google Meet with camera on (unless communicated otherwise).
Accessibility: Closed captioning is available during all Google Meet interviews, and interviewers will also post interview questions in the chat box throughout the call. If you need assistance accessing either of these features, please let your interviewer know at the start of your interview!
We’re committed to running an inclusive and accessible application process for all of our open roles. If there are questions or concerns you have about the accessibility of our hiring process, we warmly invite you to reach out to careers@givedirectly.org.
**GD is committed to observing all local, national and international laws that protect children, vulnerable adults, and basic human rights of all. GD is committed to a policy of “zero tolerance for sexual exploitation, abuse, and harassment (SEAH)” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**
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