DirecciónDescription
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ .
Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.
At Innovative Medicine, we never stop working toward a future where disease is a thing of the past. We’re the Pharmaceutical Companies of Johnson & Johnson, and you can count on us to keep working tirelessly to make that future a reality for patients everywhere, by fighting sickness with science, improving access with ingenuity, and healing hopelessness with heart. We focus on areas of medicine where we can make the biggest difference: Cardiovascular & Metabolism, Immunology, Infectious Diseases & Vaccines, Neuroscience, Oncology, and Pulmonary Arterial Hypertension. Visit us: www.janssen.com
We are searching the best talent for a Customer Experience Manager to be in Sao Paulo, Ciudad de Mexico, Bogotá or Buenos Aires.
The Customer Experience Manager will lead and improve customer experience facing platforms and solutions evolution strategy across LATAM, as well as manage partnerships and alliances to robust platforms/solutions across the region. Identify platform capabilities needed and architecture according to what best meets business specifications and requirements. This position will report to the Sr Manager and have constant interactions with innovation, business coordinators and IT peers to enable and develop current or new solutions/upgrades.
Key Responsibilities :
· Engage with Innovation Portfolio Leader to understand HCP and patients requirements, and work with them to design services solutions and/or upgrade current platforms & solutions
· Evaluates the evolution needed on the platforms to align with the customer strategy defined by the business
· Identify and develop capabilities, alliance strategic agreements (internal with Janssen at a global level and with external partners)
· Enable adoption of platforms/solutions across LATAM clusters
· Drive planning, development, and deployment of services to support the platform/solutions ecosystem
· Create an enabling environment for the maintenance and operation of Platforms and Digital Solutions
· Identify and implement system integration to optimize platform’s prioritization across the region
· Monitors and provides inputs for the development of new service roadmaps and business opportunities together with IT
Qualifications
· Bachelor’s degree preferable with a Master in Information Technology or MBA. Related Industry certifications considered an asset.
· Experience managing innovation projects with multiple stakeholders. Experience in pharmaceutical industry is preferred
· Minimum two years’ experience working with Release Management and automation/DevOps concepts and practice is desired
· Experience collaborating with multi-disciplinary teams.
· Ability to work in a collaborative environment and develop strong relationship with customers
· Project Management and leadership skills with strategic vision and business knowledge
· Ability to multi-task, prioritize work, problem solve, and deliver the maximum business value
· Ability to build strong networks and manage stakeholder expectations across the business at all levels
· High proficiency in speaking, reading, and writing in English and Spanish is required.
Important: in the role you lead projects, you do not develop tools
