Direcciónvc row)(vc column)(vc column text)
We Are Looking for you!
Responsabilities :
As a Business Partner (60% of workload)
- Be the focal point for one or more Business Functions to manage IT demands and services
- Build and follow-up a portfolio of demands for his assigned business function(s)
- Collect, document and analyze business requirements and functional specifications for complex cross functional projects
to provide the best solution for current and future business needs.
- Identifies ways to streamline IT processes and improve the quality of customer services
- Identify operational inefficiencies, conflicting business practices and integration issues, suggesting alternative solutions to
cross functional problems.
- Network with senior internal customers and external colleagues.
- Provide strategic, forward-looking vision when configuring or customizing solutions to maintain flexibility and future
integration opportunities.
- Provides broad functional and technical expertise to business areas regarding IT solutions, including training initiatives
- Review, analyze, develop and implement business processes and applications with minimal supervision, in a cost and time
effective way
- Leads internal customers in new product reviews or pilots : Review, acquisition and implementation of new products.
- Seek for opportunities to innovate with IT services : cloud, mobility, big data, social tools, etc
- Provide a regular and comprehensive dashboard of ongoing projects and its KPIs
- Provide IT focus on top priorities demands from his assigned business function(s)
- Improve knowledge and proficiency of business users in all IT solutions, architecture roadmap
As a Project Leader (35% of workload)
- Ensure successful implementation and support of IT projects
- Identify issues with timelines or completion of projects ahead of time and work with PMO and internal customers to
address.
- Keep Project Manager informed of any issues.
- Follow all project tasks through the production ticket system or project server on a weekly basis.
- Integrate project team in partnership with business team : Quality Assurance, Software Developers and consultants
- Assist with the creation and execution of test scripts to ensure that production issues are minimal after implementation
of new enhancements, changes or upgrades.
- Ensure quality and value of delivered IT solutions
- Manage change and ensure user’s adoption, including proper training programs and project s documentation
As a Service Leader (5% of workload)
- Consult internal and external experts on resolution of complex production problems
- Analyze and understand recurrent IT service problems for his assigned business functions, and propose improvements
either in systems or IT processes
Provide directions for IT Service Organization in order to adequate SLA capabilities to the expectations of business
functions and processes
- Provide comprehensive IT Service executive KPIs for business leaders so they can understand their services and SLAs
- Provide IT focus on priority tickets from his assigned business function(s). Follow-through with IT service organization in
order to ensure Business function(s) will receive proper solution, on time, on quality.
Qualifications :
- Bachelor’s degree or related experience strongly preferred
- Previous experience in business analysis, application design, implementation, and support in an online environment
- Experience in Service organizations, Real State or Telecom
- Prior experience in implementing ERP solutions (Oracle preferred)Solid knowledge of information technologies and methodologies, particularly with different application systems
- Proficient in project management techniques and experience on cross functional projects
- Excellent written and oral communication skills, in English and Spanish
- Self-directed, able to inspire a team and work independently with minimal direction
- Ability to support multiple applications or modules and multiple business groups
- Ability to understand business concepts and determine the impact of business changes on systems
- Experience with BPM is a plus
Workplace :
Vicente López GBA
vc column text)( / vc column)( / vc row)(vc row)(vc column)(vc btn title "Mirá más búsquedas!" color "warning" link "url : ")( / vc column)( / vc row)
J-18808-Ljbffr
