DirecciónITSM Process Expert:
- Design & build next generation best practices aligning with ITIL4 and SIAM process frameworks
- Design, build & effectively utilize ITIL4 & SIAM maturity models for customer & organization benefit
- Identify gaps. Design & deliver business values for internal & external stakeholders
- Adopt Agile, DevOps & other digital frameworks to make the operating model Leaner & quicker
- Contribute to Practice by providing mentoring support, Knowledge sharing sessions & lead competency groups from the front
- Provide Presales support (RFP solutioning, Client orals & Delivery assessment of presales solutions)
- Rich working knowledge on ServiceNow platform & related SM tools
- Result oriented & self-motivated leader with good People management skills to enable everyone to deliver outcomes
- Must have at least ITIL4 Managing Professional or Strategic Leader certified.
- Along with ITIL4 certification, SIAM professional certification is desired.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Mar 15 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
