DirecciónLooker Support Member ( A/SA Level)
Roles & responsibilities
- Inbound Customer/Technical Support
- Excellent Communication Skills
- Must Be Comfortable for Work From Office
- Should Be ok to work in 8x5 night Shifts
- Good understanding of all Looker components, services to assist end user queries for Looker product
- Working knowledge of Looker Product support is additional plus
- Escalate the issues in timely manner to product engineering team as required and adhere to SLA timelines
- Good understanding of Looker admin related tasks
- Able to handle Deployments/ GIT Workflows.
- Modify UI Look & Feel using basic inbuilt native looker capabilities
- Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips.
- Able to diagnose technical issues and assist with user requests.
- Escalate requests and issues to the appropriate internal team.
- Multi-task, problem-solve, and prioritize in a fast-paced working environment.
- Record detailed information into a work order/service ticketing system for all calls/emails.
- Review requests to identify unresolved and connects with the respective users to schedule the appropriate service.
Primary Skill : Looker, Looker Basic Admin knowledge
Secondary skill : Excellent Communication
Exp : 3+ years in Looker/ any BI tool support
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Looker Support Lead ( SA/M Level)
Roles & responsibilities
- Inbound Customer/Technical Support
- Excellent Communication Skills
- Must Be Comfortable for Work From Office
- Should Be ok to work in 8x5 night Shifts
- Demonstrable credentials as a support lead.
- Good understanding of all Looker components,services to assist end user queries for Looker product
- Working knowledge of Looker Product support is additional plus
- Escalate the issues in timely manner to product engineering team as required and adhere to SLA timelines
- Good understanding of Looker admin related tasks
- Able to handle Deployments/ GIT Workflows.
- Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips.
- Able to diagnose technical issues and assist with user requests.
- Escalate requests and issues to the appropriate internal team.
- Able to train or educate internal users and create training programs or materials.
- Able to compile a database of common questions or issues in order to develop FAQs or troubleshooting guides.
- Track and report on support metrics and support team performance.
- Multi-task, problem-solve, and prioritize in a fast-paced working environment.
- Record detailed information into a work order/service ticketing system for all calls/emails.
- Analyze and validate system requirements, and existing business processes.
- Review requests to identify unresolved and connects with the respective users to schedule the appropriate service.
- Encourage and support process improvement initiatives identified by team members.
- A leader with an eye for solving problems and continuous improvement.
Primary Skill : Looker , Looker Basic Admin knowledge
Secondary skill : SQL, Excellent Communication , Spreadsheet
Exp : Overall 5+ years in Looker/ any BI tool support & 2+ years in Lead role
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Looker Support SME ( M/SM Level)
Roles & responsibilities
- Excellent Communication Skills
- Must Be Comfortable for Work From Office
- Should Be ok to work in 8x5 night Shifts
- Demonstrable credentials as a leading Subject Matter Expert.
- Advanced knowledge of business operations and project management.
- Advanced ability to recommend and implement technical solutions for cross-functional projects.
- Knowledge of systems and software engineering to optimally integrate subject expertise in software solution designs.
- Exceptional leadership and mentorship abilities to introduce and implement technical solutions.
- Excellent recordkeeping, as well as written and verbal communication skills.
- Good understanding of all Looker components,services to assist end user queries for Looker product
- Working knowledge of Looker Product support is additional plus
- Escalate the issues in timely manner to product engineering team as required and adhere to SLA timelines
- Good understanding of Looker admin related tasks
- Able to handle Deployments/ GIT Workflows.
- Assist new and existing customers by explaining features, clarifying operating instructions, and providing troubleshooting tips.
- Able to diagnose technical issues and assist with user requests.
- Escalate requests and issues to the appropriate internal team.
- Able to train or educate internal users and create training programs or materials.
- Multi-task, problem-solve, and prioritize in a fast-paced working environment.
- Encourage and support process improvement initiatives identified by team members.
- A leader with an eye for solving problems and continuous improvement.
- Publicize various important information and document processes to all stakeholders and board members.
- Verify technical information, including the training manuals, user guides, and system requirements.
- Working with company leadership to define project objectives, processes, policies, procedures and rules
- Providing feedback to project team throughout creation, testing and rollout of deliverables
- Performing user-acceptance testing at the end of the project
Primary Skill : Looker, Looker Admin + Product Knowledge,
Secondary skill : SQL, Excellent Communication , Presentation skills, PM Tools
Exp : 9+ years in BI & 2+ years in Any BI Product Support SME
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 23 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
