DirecciónWe are seeking as XDR Analytics and Operations Manager to support our XDR teams and provide deep analytical insights that drive strategy and business decisions. The successful candidate will be responsible for creating and managing XDR specific reporting, proactive funnel analysis and optimization as well as operational work to improve business performance.
Key Responsibilities
- Data Management and Analysis:
- Develop and implement analytical frameworks and methodologies to understand XDR performance.
- Oversee the collection, validation, and analysis of XDR data to ensure accuracy and consistency.
- Present findings and insights to senior management and marketing teams, translating complex data into actionable strategies.
- Cross-Functional Collaboration:
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- Work closely with other marketing teams and sales operations to align analytics initiatives with GTM strategies.
- Stay abreast of emerging trends and technologies in marketing analytics and incorporate cutting-edge tools and practices to enhance the analytics function.
Qualifications
- 5+ years of experience in marketing or sales analytics
- Familiarity with CRM systems and marketing automation platforms (e.g., Salesforce, HubSpot).
- Strong business acumen with the ability to translate complex analytical findings into strategic marketing initiatives.
- Exceptional communication and stakeholder management skills.
- Ability to work across cultural boundaries and adapt to diverse markets.
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
