DirecciónJob Overview
Provide day-to-day direction of staff and manage the Client Delivery Team to achieve client and company goals and/or initiatives; Support direct reports and drive continuous improvement in processes and procedures used by the project team; Perform duties and responsibilities of Project Manager when needed, for short-term or long-term assignments.
*CV must be sent in English.
Essential Functions
• This position involves extensive mentoring and professional development of direct staff within the Customer Delivery Teams:
• Manage assigned staff and day-to-day activities in accordance with organizational policies and applicable regulations
• Responsibilities include planning, assigning, and directing work
• mentoring and training staff
• performance management, including appraising performance and guiding professional development, rewarding and disciplining employees as applicable
• Continuous assessment of talent within project management and drive consistent, high-quality project management services
• Develop and encourage a culture of delivering “best-in-industry” customer service by ensuring rapid identification of issues and problems and ensuring timely communication of resolution outcomes to both internal and external customers
• Ensure that studies are planned and executed in accordance with FDA, ICH, and/or EMEA guidelines and that Good Clinical Practices are followed at all times
• Act as a champion or business process owner as appropriate to ensure that Six Sigma/Lean or other projects are completed as described in the project charter and within the timelines agreed by company management
• Participate in initiatives to improve employee engagement to positively impact operational results, customer satisfaction and employee retention
• Actively participate or lead external customer meetings with sales as applicable
• Participate in bid defense meetings to drive new and repeat business
• Serve as liaison between Project Services, internal departments, external vendors and the sponsor during the life cycle of the project(s)
• Foster a unified culture and facilitate collaboration, co-operation, sharing of information and teamwork
• Lead communications and activities that further enhance the Client Delivery Team results and further strengthen the Client Governance structure
• Initiate and manage appropriate customer health check calls for staff as applicable
• Represent the company at Investigator/ Monitor meetings, internal and external authorities of regulatory bodies, and other Face to face meetings as needed
• Participate in external and internal audits/inspections, as required
• As needed, administer study training to sites, CRA and sponsors and establish regular lines of communication with sites to manage on-going project expectations and issues
• Report on team performance against contract, client expectations, and project baselines to management
• Work performed is in accordance with ICH E6 Guideline for Good Clinical Practice
Qualifications
• Bachelor's Degree Life Sciences and/or related field
• Minimum 4 years of experience in clinical trials/ hospital-funded research, project management or laboratory environment.
• 2 years of direct line management experience preferred. Strong people management skills with the ability to develop and lead cross-functional teams.
• Excellent interpersonal, organizational and client management skills.
• Advanced level of English.
• Strong knowledge of Project Services processes, the company laboratory processes, and/or equivalent working knowledge of central laboratory operations preferred.
• Experience in successfully leading large, global and complex Phase I-IV clinical trials (preferred).
• Demonstrated ability to work in a fast-paced environment while possessing strong organizational skills and an ability to meet deadlines.
• Ability to establish and maintain effective working relationships with coworkers, managers and clients.
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Q² Solutions,IQVIA’s laboratory business, creates connected intelligence by combining our expertise, technology and analytics - this fuels unparalleled research & development solutions. We uphold a deep commitment to patients, sites, customers, and each other.
