DirecciónWe’re hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place to Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as Mesure Incident Manager
Responsibilities & Skills:
- 7 Years of the operational experience on core End user services including key events management, command centre coordinator , Major Incident and communication management
- Experience in Managing and Driving Major Incidents related to system, application and Infrastructure by coordinating and engaging the right stakeholders, with agreed upon communication templates and cadence of updates, reporting , analytics and metrics, audit and compliance.
- Experience in building Standard Operating Procedures for supporting various events including Yearend events and activities, Major Product Launches and System releases , Major Company events etc.
- Experience in Periodic refreshes of SOPs /Knowledge bases and keeping them current
- Identifying , planning and coordination with key stakeholders for all events which needs to monitored.
- Provide world-class communication, to ensure all stakeholders are engaged in Incidents are kept up to date on progress.
- Access and Confirm full business impact of incidents & effectively communicate awareness, issues, and status to identified stakeholders and teams
- Interface with key stakeholders in a high pressurize environment, with the ability to engage individuals across a range of backgrounds and seniority levels.
- Act as a direct escalation point from stakeholders for Incidents of both technical and business nature.
- Prioritize based on defined ITSM priority definition and guidelines.
- Help drive risk prevention, awareness, and team accountability. Helping identify and raise awareness for incidents that may breach SLAs or may have a major impact to the events being supported.
- Support Management reporting (KPIs, SLAs, Analysis).
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide.
Receive ongoing support and funding with training and development plans.
Have a highly competitive benefits and salary package.
Get the opportunity to work for leading global companies.
We are committed to respecting human rights and build a better future by helping your minds and the environment.
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture makes us stronger!
Join us now!
#BeCognizant #IntuitionEngineered
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Apr 10 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
