DirecciónIn this role, your responsibilities and duties may include :
- Ensuring the smooth flow of internal processes for new B2B client onboarding
- Processing registration requests from NDC aggregators in accordance with the NDC model
- Recognizing and escalating critical outages for immediate resolution within the B2B onboarding process
- Documenting incidents and solutions clearly for knowledge sharing in the B2B context
- Applying LHG direct distribution solutions to B2B purchase points
- Collaborating with B2B stakeholders in testing new features
- Providing guidance and support to less experienced team members in this B2B environment
- Perform other tasks and / or projects, as assigned
Come and join the fascinating airline industry!
Apply now to join our highly motivated and energetic team!
The preferred candidate for the role of Support Agent in NDC B2B Customer Onboarding, Steering, and Process Monitoring should meet the following criteria :
- Bachelor's degree in a relevant field a plus
- Language : Fluent English required
- Industry Knowledge : Familiarity with NDC B2B and airline industry processes
- Strong written and verbal communication skills
- B2B Relationship Management : Ready to build B2B connections with a client-centric focus
- Competent in relevant software and B2B technologies
- Analytical and effective problem-solving skills
- Meticulous in Onboarding and monitoring processes
- Ability to work collaboratively with cross-functional teams
- Flexible and willing to learn in a dynamic environment
- Efficient multitasking and meeting deadlines
- Maintains a professional demeanor and upholds ethical standards
- Must possess a legal work permit in Argentina
- Company will not provide relocation assistance
About Lufthansa Systems GmbH
Lufthansa Systems GmbH is a leading airline IT provider. Based on long-term project experience, a deep understanding of complex business processes and strong technological know-how, the company provides consulting and IT services for the global aviation industry.
Over 350 airlines worldwide rely on the know-how of IT specialists at Lufthansa Systems. Its portfolio covers innovative IT products and services which provide added value for its customers in terms of enhanced efficiency, reduced costs or increased profits.
Headquartered in Raunheim near Frankfurt / Main, Germany, Lufthansa Systems has offices in 16 other countries.
