NICE IEX Consultant(with WFM)

Job Summary:

Cognizant Technology Solutions is looking for candidate with experience between 7-10 years for Nice IEX  WFM role in North America.

Location:  Remote, USA

Duration: Full Time only - "Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.).”

 

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Salary and Other Compensation:

The annual salary for this position is between $[110,000.00 – 140,000.00] depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

 

About Cognizant Adobe Practice

We are a team of over 4,000+ CX consultants located globally working with clients across industries to re-imagine their customer experiences by re-engineering their CX processes, re-vamping technology landscape. We have a highly specialized partner ecosystem and collaboration, co-creation with them is core to our problem-solving skills. By building a simpler, modernized landscape, we can help you transform your business, achieve your key business goals and win in the digital economy.

Job Description and Qualifications include: (This is a hands-on development role)

  Responsibilities

 

• Specific experience with NICE IEX WFM

• Very good English communication skills (verbal and written)

• Up for challenges

• Team player but also strong individually.

• Superb problem-solving / troubleshooting skills

• Service-oriented and willing to learn new technologies.

• Certification in NICE WFM is a plus.

• Knowing Verint WFM, NICE engage, Genesys and NICE CX1 is major plus. 

Requirements

Must have Skills:

1. Analyze and understand the customer’s technical environment.

2. Analyze and understand the customer’s data, such as trends, traffic, configurations issues.

3. Develop and propose solutions and upgrades for the client’s infrastructure.

 

Education

 

oBS or MS in Computer Science or equivalent work experience

oShould be self-motivated, self-starter with clear communication skills who thrives working in a team environment.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jan 04 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.