DirecciónThe Order to Cash Director reports directly to the BSC Director. The Order to Cash Director will be responsible for managing the Accounts Receivable and Credit teams in the Business Service Center. As the BSC serves additional countries, the role will expand to Billing and Collections.
Job Responsibilities
Run efficient and cost-effective account receivable related transactions within the BSC
Ensure compliance with accounting standards, Group policy, deadlines and internal control practices in line with continuous improvement (‘CI’) initiatives
Manage resources of Credit, Collection and Cash application teams
Facilitate efficient communication between the different teams (Credit, Collection and Cash Application),
Guarantee objectives and priorities set with clients are respected
Ensure compliance with Service Level Agreements set with clients
Perform analysis of key performance indicators, follow-up on relevant action plans
Pursue continuous improvement of the end-to-end process (role of Business Process Owner) in collaboration with CI team
Ensure all payments are correctly applied and cashed:
Supervise the work of the Cash Application team to apply in Oracle all amounts received on a daily basis and within a maximum of 24 hours after receipt.
Manage EFT/EDI payments, online banking, checks and credit cards (daily and monthly).
Provide technical assistance to cash app specialists and answer their questions to ensure that all payments received are applied correctly.
Follow-up on payments received without attached details.
Responsible for the month-end/year-end process of the receivable cycle:
Coordinate the work of the cash app specialists as well as the various stakeholders involved in the month-end process in order to meet the closing deadlines.
Support and assist the cash app specialists in the accomplishment of their month-end tasks (priorities, planning, technical and other assistance).
Close the Sales and Receivables module in Oracle.
Performs month-end/year-end analysis of accounts receivable and produces the reports required in this regard (DSO, Top Customers, bad debts and others).
Maintain credit card updates / PCI compliance:
Ensure rigorous follow-up with the business units’ credit card applications in Cybersource for automated month-end payments.
Ensure the team works in compliance with PCI standards regarding the processing of client credit cards and maintains national policies to this effect.
Participates in and takes charge of special projects related to accounts receivable, in order to improve working capital:
Participate in collection follow-up calls with the Regions, assume the role of HighRadius (collection and cash application tool) administrator for the Americas, responsible for computer testing with respect to the accounts receivable module, etc.
Motivate staff and create a good work environment with an open communication
Manage resource allocation
Achieve established quality standards by communicating job expectations, providing direction on priorities and monitoring individual and team performance
Review monthly targets with team leaders and ensure the accuracy and integrity of the information produced in order to report to BSC Director
Ensure a link between O2C delivery team, BSC Director and identified point of contact for affiliates
Ensure compliance with deadlines set by the Group
Organize teams according to priorities (face high/low activity)
Manage employee leaves to ensure business service continuity
Is responsible for updating documentation for any changes in teams organization or in accounting process
Performance Management
Manage key performance indicators, proposes and follow-up on relevant action plans
Propose and follow-up on improvement/efficiency projects
Exhibit customer-service mentality and take personal responsibility for resolving customer service problems in a timely manner.
Ensure all communications- via phone and email- are answered within 24 hours and provide customers with ongoing feedback until issue is resolved and corrective action has occurred
Commit to the enhancement of one's professional abilities through the resources available
Participate in the implementation and development of quality programs.
Comply, without exception, with all Air Liquide Human Resource Policy and Procedures.
Comply, without exception, with all safety regulations and guidelines while on Company or customer property; perform work with the utmost regard for the safety and health of all involved.
Er du et MATCH?
Education
Bachelor degree in Accounting or Business related field
Experience/Certifications
5+ years of progressive experience in Accounting or Accounts Receivable department
Strong knowledge of OtoC processes, procedures, controls and best practices
Proven business skills especially in general business practices
Language Requirements
Strong English language proficiency is required. [C1]
French language preferred [Level: B1/B2]
Spanish mandatory
Knowledge and Skills
Customer mindset
Results oriented
Highly organized with ability to manage multiple, competing priorities
Ability to work in a true international environment - flexibility and cultural sensitivity
Strong interpersonal and communication skills
Ability to manage large groups of people.
Exceptional team management skills, preferably in a Shared Service center context
Knowledge of generally accepted accounting principles relating to receivable
Strong knowledge of Oracle General Ledger and sub-ledger
Strong understanding of sub-system vs. G/L discrepancies
Ability to prepare AR aging and collections reports and analysis
Ability to conceptualize and assimilate data to recognize problems and recommend solutions
Adapt effectively to a new and changing environment
Digital mindset for systems automation and connectivity
Continuous improvement mindset for process improvements
Vores forskelligheder er vores styrke
Hos Air Liquide er vi forpligtet til at opbygge en mangfoldig og rummelig arbejdsplads, der favner mangfoldigheden blandt vores medarbejdere, vores kunder, patienter, interessenter i samfundet og kulturer over hele verden.
Vi byder velkommen og behandler ansøgninger fra alle kvalificerede ansøgere, uanset deres baggrund. Vi er stærkt overbevist om, at en mangfoldig organisation åbner muligheder for, at folk kan udtrykke deres talent, både individuelt og kollektivt, og det er med til at udvikle vores evne til at innovere, fordi vi derved realiserer vores grundlæggende principper, arbejder for vores succes og samtidig skaber et engagerende miljø i en verden i forandring.
