DirecciónPortuguese speaking Service Desk Agent
For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.
We can offer:
- Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
- Training and continuous learning and certification opportunities
- Chance to be part of a rapidly expanding organization
- Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
- Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
- Competitive salary and cafeteria benefits; company insurance, All You Can Move SportPass (at a discounted price), medical benefits and other perks
- Reimbursable language courses
- Team events and Company events (cool and youthful parties with team-games, etc.)
- High value awards and recognitions, annual bonus for top performers, and annual salary review
Responsibilities:
- Handle end user calls and web queries in Portuguese and English languages
- Act as the first point of contact for the customer
- Precise administration
- Act as primary contact between customer and resolving group
- Keep the user informed, own and follow up ongoing cases
We are looking for you, if you:
- have excellent written and verbal communication skills in Portuguese and English
- have experience in customer service – experience gained in IT Help Desk is an advantage but not a must
- have High School degree
- have desire to learn - no IT background required, training will provide the necessary technical knowledge
- are open to work in shifts
- have excellent communication skills – both written and spoken
- are flexible, open-minded personality with a "can do" attitude
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 14 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
