Ppi Business System Specialist I

Job Description
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

• Knowledge in identifying, planning, and executing digital projects such as programming, robotics process automation, maximize utilization of existing digital tools, etc.
• Skill in building procedures, process maps, workflows, and SOPs.
• Customer service orientation and vocation. Flexible, proactive, and predisposed attitude.
• Agile mindset, including project management, multiple tasks handling and time management.
• Analytical focus and results-oriented approach.
• Organizational ability to work on concurrent projects and propose improvement opportunities.
• Ability to build positive relationships and work as a team. Analytical skills with a results-oriented focus.
• Ability to adapt to changing priorities, executing with a sense of urgency.
• Creative mindset willing to experiment and innovate.
• Passion and enthusiasm for driving improvement and leading change.

• Skill in building procedures, work flows and SOPs.
• Customer service orientation and vocation. Flexible, proactive, and predisposed attitude.
• Ability to handle multiple tasks and time management.
• Excellent communication and interpersonal relationship skills.
• Teamwork, empathy, frustration tolerance, organized, and committed.
• Analytical focus and results-oriented approach.
• Organizational ability to work on concurrent projects and propose improvement opportunities.
• Capability to work on multiple concurrent projects, prioritizing objectives and tasks.
• Ability to build positive relationships and work as a team. Analytical skills with a results-oriented focus.
• Ability to adapt to changing priorities, executing with a sense of urgency.
• Creative mindset willing to experiment and innovate.
• Work with functional teams to enhance processes to improve user and customer experience, with focus on digital initiatives.
• Connect with global teams to be the key contact for initiatives for operational excellence and continuous improvement, such as Factory of the Future, paperless initiatives, AI and RPAs.
• Improve problem-solving capabilities within teams to increase autonomy and pace of change.
• Gather user requirements to develop solutions and alternatives.
• Identify opportunities, elaborate, and execute digital projects locally with an agile mentality, within resources in LATAM.
• Evaluate information gathered from multiple sources, reconcile conflicts, and distinguish user requests from the underlying true needs.
• Communicate and collaborate with users to analyze information needs and functional requirements.
• Work with users and stakeholders to define concepts under direction of project leaders.
• Serve as the conduit between the user community and the software development team through which requirements flow.
• Develop requirements specifications according to standard templates.
• Liaise between the business, technology teams and support teams.
• Comply with company's Global IT Policies & Procedures
• Perform other duties as assigned.
• Work with regional and global PPI team to promote/standardize the PPI Business System further and share best practices.

• 2-year technical education beyond high school, associate degree preferred
• Equivalent work experience acceptable
• Relevant technical certificates a plus
• 1-3 years' work experience
• Demonstrates self-discipline and motivation in all aspects of job performance.
• Experience with structured cabling implementation and design
• Strong troubleshooting skills
• Ability to communicate technical concepts to technical and non-technical audience.
• Able to complete assignment with minimal direction.
• Must be able to work in a high-pressure team environment, handle multiple tasks and react quickly to networking problems and issues.
• Must adapt to rapidly changing technologies.
• Enhanced PC knowledge and skill sets utilizing Microsoft products
• Interest in expanding one's knowledge in the technology industry.
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.