Revenue Operations Program Analyst

Key Responsibilities:
Strategy and Planning: Develop and implement strategies to streamline revenue-generating processes across departments, ensuring alignment with organizational goals and objectives.
Cross-Functional Collaboration: Collaborate closely with sales, marketing, customer success, and finance teams to align strategies, workflows, and data sharing to improve revenue generation, customer acquisition, and retention.
Process Optimization & Analysis: Analyze existing Revenue Operations processes, identify inefficiencies, and design and implement improvements to enhance efficiency, accuracy, and effectiveness.
Implementation: Collaborating with cross-functional teams to implement new processes or technologies smoothly into the production environment.
Optimization: Continuously monitoring and optimizing processes to improve efficiency, reduce waste, and enhance over performance. This may involve data analysis, statistical methods and experimentation.
Data Analysis and Reporting: Utilize data analytics to track key revenue metrics, analyze performance trends, and generate actionable insights. Create regular reports to provide visibility into revenue performance and suggest optimizations.
Sales Enablement: Work with sales teams to optimize sales processes, workflows, and tools to improve conversion rates, shorten sales cycles, and maximize revenue.
Technology Integration: Evaluate, implement, and manage revenue-focused technologies (e.g., CRM systems, marketing automation tools) to support Revenue Operations and ensure seamless integration across departments.
Training and Documentation: Develop training materials, documentation, and best practice guidelines for revenue-focused processes and tools. Conduct training sessions to ensure effective adoption across teams.
Vendor Management: Collaborate with vendors and external partners, negotiate contracts, and oversee service level agreements (SLAs) to ensure the delivery of high-quality services.
Performance Monitoring and Reporting: Implement systems for monitoring IT performance metrics, analyze data, and prepare regular reports for stakeholders, identifying areas for improvement and optimization.
Qualifications and Skills:

• Bachelor's degree in Business Administration, Marketing, Finance, or a related field. Advanced degree or relevant certifications (e.g., CRM certifications) can be beneficial.
• 4-6 years of experience in Revenue Operations, sales operations, business analytics, or a related field, with a proven track record of driving revenue growth.
• Strong analytical and problem-solving skills with the ability to interpret data and trends to derive actionable insights.
• Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot), marketing automation tools, and other revenue-focused technologies.
• Project management skills and experience managing complex, cross-functional projects.

Don't meet every single qualification? Studies show people are hesitant to apply if they don't meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace - so if there is something slightly different about your previous experience, but it otherwise aligns and you're excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.
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