DirecciónThe Community Manager is responsible for developing and nurturing an engaged online community for a brand. They will oversee various digital platforms, social media channels, and other digital points of contact to build brand loyalty, drive engagement, and foster community among consumers. The Community Manager will act as a brand advocate, ensuring that customer queries and feedback are addressed promptly and professionally. They will collaborate with other teams helping to create compelling content and doing the coverage of the events.
Main Responsibilities:
- Implementation: Practical execution of community management strategies and initiatives. It involves implementing plans, such as scheduling and publishing social media posts, organizing events or campaigns, and implementing community engagement tactics.
- CommunityBuilding: Fostering the growth and development of a community around the agency's brand. It includes attracting new members, nurturing relationships with existing members, creating a welcoming environment, and facilitating interactions and discussions among community members.
- ContentManaging: Encompasses creating, curating, and managing content for the community. It involves supporting the Creative Team to develop engaging and relevant content that aligns with the agency's brand and resonates with the target audience. Content managing also includes scheduling content, monitoring its performance, and adapting content strategies based on audience feedback and analytics.
- CustomerService: Addressing inquiries, concerns, and feedback from community members in a timely and helpful manner. It involves providing excellent customer support, resolving issues, and ensuring a positive experience for community members. Customer service in community management often takes place through various channels, such as social media, email, or community forums.
- CreativeInput: Contributing creative ideas and input to enhance community engagement and content strategies. It includes brainstorming and developing innovative approaches to engage the community, collaborating with the creative team to create compelling content, and continuously exploring new ways to captivate the audience.
- PulseoftheCulture: Staying up-to-date with current trends, news, and cultural happenings that are relevant to the community. It requires monitoring industry trends, participating in relevant conversations, and leveraging cultural references appropriately to maintain relevance and authenticity within the community.
- TrendHunting: Actively seeking out emerging trends, topics, or insights that can be incorporated into community management strategies. It requires researching industry developments, monitoring competitor activities, and identifying opportunities or challenges that may affect the community or the agency's brand.
Requirements and Responsibilities:
- Proven experience working as a Content Creator, Community Manager, Social Media, or similar position
- +3 years of experience in community management, with a track record; proven in defining the personality and tone of voice of a brand/product and interaction with the community
- Experience in managing the brand's social media channels (sports brands are a plus)
- Highly creative, imaginative, and curious about customers' products or services
- Excellent writing skills (grammatically correct copies)
- Communication skills
- Organization/Effective workload management
- Stay on top of all trends and maintain best practices, especially in digital and social media
- Collaboration with different teams and BR and MX teams
- Collaborative work with the Data team, in the development of crisis management and control documents
- Be curious and pay attention to popular culture to learn about trends
- Professional English and Spanish
#LI-Hybrid #LI-FC1
About Media.Monks:
Media.Monks is the purely digital operating brand of S4Capital plc that connects 8,600+ digital natives across one global team. We are united by a mission to shift industries forward and pave the path towards ambitious outcomes so our clients and our people can realize their full potential for growth. Our unified model combines solutions in media, data, social, platforms, studio, experience, brand and technology services to help our clients continuously reinvent themselves throughout increasingly rapid cycles of disruption. Our efforts to shape culture, build innovative technologies and unlock the future of growth have earned recognition from numerous esteemed panels: we maintain a constant presence on Adweek’s Fastest Growing lists (2019-22), regular recognition at Cannes Lions, inclusion in AdExchanger’s Programmatic Power Players (2020-23), the title of Webby Production Company of the Year (2021-23), a record number of FWAs, and have earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023. Together, these achievements solidify our experience in digital innovation, excellence in craft, and commitment to personal growth.
While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information. Please be mindful to protect your personal information, especially your national identification number, and bank account information during a recruiting process. While Media.Monks may reach out to potential candidates via LinkedIn, we will always ask applicants to apply through our website (https://media.monks.com/careers) and will never ask for payment or bank account information during the recruitment process.
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- Responsible that all your personnel apply information security in accordance with the established information security policy
