Senior Director, Software Engineering Graphql

Marriott

Senior Director, Software Engineering GraphQL

Santa Fe ,

New Mexico

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Full-TimeLocated Remotely?

YRelocation?

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ManagementJOB SUMMARYProvides application development leadership for the implementation of key technology initiatives that drive Marriott International's GraphQL Platform strategy in a fast-paced, mission critical environment.

This role will be responsible for building and advancing Marriott’s platform in alignment with our core business objectives and enterprise architecture principles.

Fosters innovation and manages the application development team with a focus on promoting customer satisfaction. Collaborates with other technology leaders, business partners and promotes agile application development practices and processes across the enterprise.

Establishes and manages continuous improvement efforts in technical project management, Software Engineering & testing automation to improve quality, scalability, and adoption of Marriott’s API platform.

CANDIDATE PROFILEEducation and ExperienceRequired : 10+ years of application development leadership experience5+ years of experience with distributed architectural frameworks and the various approaches to the Systems Development Life Cycle (SDLC) like agile development methodologies.

Experience with technologies GraphQL, Node.js, Typescript, Java, NoSQL, Spring boot, Kafka, Docker, K8s, CloudExperience or in-depth working knowledge of DevOps, CI / CD pipelines, logging, metrics, monitoring, tracing, service mesh, LTM, GTM, etc.

Deep understanding of the pros and cons with cloud-native solution, microservices-architecture and API orchestration architecture5+ years leading innovative, technically complex solutions for business and consumer-facing audiencesExperience with multiple public cloud platforms like AWS and AzureExperience with designing & implementing cloud native solutionsStrong understanding of API platforms, back-end services, database and networking components of full stack infrastructurePreferred : Experience developing GraphQL APIs using Apollo and REST based APIsExperience leveraging micro-services development patterns and principlesExperience and deep understanding of capabilities (such as orchestration, filtering, sorting etc) that GraphQL vs REST based microservices should be leveraged for.

Demonstrated success leading medium- to large-scale initiatives / transformationsStrong experience in platform based approach and building platform for the enterprise to be used across all domains.

Active contributions to OSS projectsRelevant technology certificationsProven management experience in strategic planning and budgeting within one or more business groupsExperience with and knowledge of global IT outsourcing activities in a managed services environmentProven management experience in application development across waterfall and agile environments.

Experience transforming mainframe-based applications into modern open system technologiesProven success in driving DevOps best practices and capabilities into development teamsExperience with Automation testing, Performance Engineering, Release Management processes and Application Deployments.

Working in a Product-based model and building strong partnerships with Product owners by providing innovative technology solutions to complex business problemsDirect management of complex budgets in excess of $5M annual direct and indirect costsDirect management of cross functional, sourced, or matrixed teamsExperience with DR strategy rollout and Production support of mission critical applications.

CORE WORK ACTIVITIESManaging Application Development Standards, Processes, and ToolsWorks with direct reports to facilitate consistency of service delivery across client groupsFacilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including : SDLC standard tools and processes for both waterfall and agile developmentEstimating standard tools and processes, incorporating flexibility for small and large projectsDeployment standard tools and processesMonitors projects for adherence to defined application development processesCommunicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessaryCommunicates important application development policy changes that affect service provider and / or Marriott operationsManaging Day-To-Day Relationships with TeamsManages application development projects in partnership with IT teams, business partners and providersProvides project management of business projectsOversees effective reporting within application development teamLeads project reviews with team on application development projectsManages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectationsMonitors projects for alignment with defined business case processDrives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issuesManages, and improves service level reporting for application developmentProvides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levelsAssists with application, development and maintenance of service provider project management standards and toolsParticipates in client portfolio and demand management processes, and engages service providers to ensure client satisfactionWorks with application development service providersValidates the service provider(s) performs the services agreed to by the master services agreement in a manner that is consistent with both the spirit and the letter of the agreementWorks with team to progress the service providers services to match client needsFacilitates team and service provider compliance with the agreementValidates service levels meet business needsFacilitates the definition and enforcement of good service provider contractsSupports the IT organizationProvides input to IT’s business strategy and planning as neededSupports and follows defined IT Governance decision rights, standards and practicesEmphasizes accuracy and effectiveness of estimating and planning management with teamProvides input to business / discipline and continent IT budgetsImplementing and Managing Continuous Improvement ProgramDrives adoption of CMMi or similar metrics to demonstrate continuous improvement and alignment with the industryDemonstrates continuous improvement through metrics of quality consistency and client satisfactionWorks with application development service providers, IT teams, and business partners to implement continuous improvement activitiesResponds to issues identified in project surveys or other feedback processes, to continually improve client satisfactionMANAGEMENT COMPETENCIESLeadershipCommunication

• Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.Leading through Vision and Values
• Keeps the organization's vision and values at the forefront of employee decision making and action.Managing Change
• Initiates and / or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace;

serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

Problem-solving and Decision Making

• Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.Professional Demeanor
• Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.Strategy Development
• Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results;

ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing ExecutionBuilding a Successful Team

Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.Strategy Execution

Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.Driving for Results

Sets high standards of performance for self and / or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and / or others toward the accomplishment goals;

proactively takes action and goes beyond what is required.Building RelationshipsCustomer Relationships

• Develops and sustains relationships based on an understanding of customer / stakeholder needs and actions consistent with the company’s service standards.Global Mindset
• Supports employees and business partners with diverse styles, abilities, motivations, and / or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results;

and ensures employees are given the opportunity to contribute to their full potential.Strategic Partnerships

Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included;

explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and / or discipline leaders (e.

g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries;

performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational CapabilityDeveloping Others

Plans and supports the development of others’ skills and capabilities so that they can fulfill current or future job / role responsibilities more effectively;

provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future.Organizational Capability

Evaluates and adapts the structure of assignments and work processes to best fit the needs and / or support the goals of an organizational unit.

Learning and Applying Professional ExpertiseBusiness Acumen

• Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.Technical Acumen
• Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.Technical Intelligence :

knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business.Technology Life Cycle :

knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.IT Systems :

Knowledge of IT systems supporting the business including benefits, requirements, costs, justification, and operations.IT Resources :

The ability to secure and manage IT resources to achieve business objectives (e.g., contracts, vendor relationships, financial accountability, portfolio management, information and resource planning) and measure project impact.Continuous Learning

• Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.Strategy Knowledge
• Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.Basic Competencies
• Fundamental competencies required for accomplishing basic work activities.Mathematical Reasoning
• Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.Oral Comprehension
• Listens to and understands information and ideas presented through spoken words and sentences.Reading Comprehension
• Understands written sentences and paragraphs in work related documents.Writing
• Communicates effectively in writing as appropriate for the needs of the audience.California Applicants Only :

The salary range for this position is $123,975.00 to $275,021.00 annually.Colorado Applicants Only :

The salary range for this position is $123,975.00 to $250,016.00 annually.New York Applicants Only :

The salary range for this position is $123,975.00 to $275,021.00 annually.Washington Applicants Only :

The salary range for this position is $123,975.00 to $275,021.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units / stock grants.

Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.

Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD;

candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.Marriott International is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

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