Senior Human Resources Assistant (G-7)

Organisational Context

The HR Section provides a unified and coordinated approach to HR matters across the Court and carries out all Human Resources activities in an efficient and timely manner whilst serving as HR advisor to management within the Court.

The Section is one of five sections located in the Division of Management Services. The other four are the Budget Section, the Finance Section, the Safety and Security Section and the General Services Section. The Division also includes an Occupational Health Unit and an SAP Competence Centre.

Human resources management is a shared responsibility with line managers and the HR Section’s aim is to be a trusted provider of a variety of centralized policy, advisory and administrative services for the Court, its managers and staff. These services include strategic workforce planning and organizational design, job designs and advertisement, recruitment and on-boarding, administration of salaries (payroll), entitlements and benefits (including health insurance and pension contributions), career development and succession planning, performance management, learning and development and HR policy matters and staff issues or conflicts.

The Section consists of two units: the HR Operations Unit and the HR Organizational Development Unit. This position is placed within the HR Operations Unit and reports to the Head of the Unit. The HR Operations Unit’s programme of work is all operational aspects of the Section, from recruitment and on-boarding to the administration of salaries, benefits and entitlements for staff members and non-staff (including judges, interns and SSA consultants and contractors). The Unit is responsible for the day-to-day operations and activities related to job design, classification and advertisement of vacancies, recruitment, placement, on-boarding, post management, entitlements and benefits, staff loans and transfers, compensation administration and payroll. The Unit plans, organizes and administers staff services such as health insurance, pension schemes and other social security. The Unit supports the administration and settlement of (HR-related) staff complaints and grievances.  The Unit is responsible for the maintenance of related staff data in the Court’s Enterprise Resource Planning system, including staff master data. 

Duties and Responsibilities

Within this framework, and under the direct supervision of the HR Officer - Entitlements and Payroll, the incumbent will perform the following duties:

• Develops and implements the front office/back office service approach for providing salary entitlement, conditions of service and social security benefits and related advice and assistance to ICC staff;
• Provides expert advice and recommendations on all benefits and entitlements issues, including salaries, conditions of service and social security benefits to the Head of Operations Unit and the Entitlements & Payroll Coordinator;
• Supervises, allocates, assigns, trains and coaches HR Assistants to adopt a consistent, competent and client service oriented approach in the delivery of services;
• Develops operational procedures, processes and systems that support the delivery of services and align with the Enterprise Resource Planning tools as well as establishes and maintains a knowledge-base of previous decisions for future reference;
• Assigns work and reviews cases for accuracy and completeness, flags complex issues to the Entitlements and Payroll Coordinator;
• Interprets Staff Rules and Regulations, pension regulations, and insurance terms and conditions as well as precedents and exceptions to develop recommendations and/or solutions to complex cases;
• Prepares a variety of plans, reports, statistics as well as correspo0ndence and other official documents.

Essential Qualifications

Education:

Diploma of secondary education.

Experience:

• A minimum of ten years of relevant experience in interpreting, explaining and administering staff regulations and rules and conditions of service, determining eligibility to entitlements; providing advice, guidance and information to management and staff on the application and implementation of HR policies, procedures, regulations and rules as well as assessing, evaluating and preparing reports and recommendations concerning HR benefit and entitlement related issues.
• Experience interpreting and applying UN SRRs in an international context.
• Experience in HR/payroll administration.
• Experience in administering pension and health insurance for staff. Experience in supervising a team of HR specialists is an advantage.

Knowledge, Skills and Abilities:

• Knowledge in the use and application of the Organization’s Staff Regulations and Rules as well as the Financial Rules and Regulations with respect to calculating and processing payroll and entitlements.
• Knowledge of ERP System, especially SAP, computer skills especially in MS Excel, Access and Word.
• Ability to be proactive, deal with a high volume of payments, queries and reports, work under pressure and meet deadlines.
• Excellent written and verbal communication skills.
• Ability to exercise integrity beyond reproach to ensure that HRS takes a lead role in ensuring confidentiality of staff member’s personal information.
• Teamwork skills ensuring a harmonious, collaborative and open work environment in which sharing of ideas and information is actively encouraged.

Knowledge of languages:

Proficiency in one of the working languages of the Court, English or French, is required. Working knowledge of the other is an asset. Knowledge of another official language of the Court (Arabic, Chinese, Russian, Spanish) would be considered an asset. Working knowledge of Dutch is an asset.