DirecciónThe Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant., ideally with Services Industry expertise.
Candidates should have deep experience with PSA (Professional Service Automation) processes, and the Professional Services Industry.
This direct-hire position can be home-office based in most major US and Canadian cities and requires moderate travel.Oracle NetSuite is reinventing the engagement model for our growing installed base of valued Customers.
Specifically, the Advanced Customer Support (ACS) offering has been created to provide an umbrella subscription service our first-ever qualifying as cloud annual recurring revenue (ARR) that provides functional and technical ERP sustainment to drive continuous NetSuite improvement and value.
Our team primarily fulfills the critical initial months of the service backstopped by our industry-leading SuiteReview methodology.
With well over one thousand Customers already under management and the accelerated enrollment of new Customers, we are adding significant headcount in North America to meet demand.
If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would like to hear from you!Responsibilities include : Participate in the identification and documentation of customers NetSuite value gaps leveraging our proprietary SuiteReview methodologyParticipate in driving the approach to remediate gaps, and consensus with the Customer of sameWork with customers to remediate highest priority gapsArchitect solutions for complex business requirements, which may include configuration and / or integration and / or technical components, in partnership with our dedicated Technical Services (TS) teamDefine detailed functional requirements for automations and integrations to NetSuiteWork with TS team to design and unit test automations and integrationsPerform quality reviews of deliverables developed by other team membersContinue to increase product knowledge and pursue relevant certificationsCollaboration with other ACS teams, including TS, Product, General Business, LCS, and SupportFollow essential internal business processes aligned toward delighting our CustomersPreferred Qualifications include : 6+ years of overall relevant domain experience in Software, Services, or AMP vertical marketsStrong NetSuite ERP Financials solution implementation and / or administration experience - competing ERP offerings may be consideredWorking knowledge of Revenue Recognition compliance under ASC606Experience working with customers in defining and optimize Order to Cash processes4+ years external consulting role experience with sustained C-suite interactionsExperience with defining requirements for complex customizations and integrationsAbility to evolve Customer business processes based on leading practicesProject and / or team leadership experienceFinance and / or Accounting professional and / or academic background a plusNetSuite ERP Consultant or other relevant product certifications a plusAbility to travel on a modest to moderate basis, as appropriate.
Travel : Up to 25%, as appropriateAn experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product / technology family.
Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs.
Applies Oracle methodology, company procedures, and leading practices.ResponsibilitiesOperates independently to provide quality work products to an engagement.
Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs.
Applies Oracle methodology, company procedures, and leading practices. Demonstrates expertise to deliver functional and technical solutions on moderately complex customer engagements.
May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.
May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations.
Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.Disclaimer : Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the United States onlyHiring Range : from $87,000 to $178,200 per annum.
May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracles differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle offers a comprehensive benefits package which includes the following : Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DHealth care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off : Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position.
Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.
Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidaysPaid sick leave : 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceThis job requires proficiency in the English language.
Oracle is a global company with operations in dozens of countries around the world and our teams, including the team this position is part of, are comprised of individuals located in various jurisdictions.
As is required of employees in all jobs at Oracle in North America, candidates for this position are required to understand, and communicate, in English so that in the course of performing their work, they can interact with teammates in other locations who are not fluent in the French language.
About UsAn Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in.
Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability.
The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more.
We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities.
We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles.
to perform crucial job functions.Thats why were committed to creating a workforce where all individuals can do their best work.
Its when everyones voice is heard and valued that were inspired to go beyond whats been done before.Oracle is an Equal Employment Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.* Which includes being a United States Affirmative Action Employer
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