Service Operations Analyst

Your Responsibilities:

• Provide technical support to customers, documenting incidents and requests, and driving resolution including FTF.

• Escalate and assist with major incident management.

• Adhere to SLAs and processes.

• Perform basic troubleshooting, including first time fixes.

• Document and improve processes.

• Ensure business system availability, effectiveness, and safety

• First line support for technical/IT issues

Your Profile:

• 1+ years’ experience in an IT customer service or technical role with a demonstrated ability and hands on experience configuring, managing and supporting computer systems;

• C2: Native or Fluency in English for both verbal and written communication

• Computer knowledge and experience with all Microsoft programs

Ideal Candidate:

• Tertiary qualification in IT, computer science or similar is preferred;

• ITIL Foundation Certification

• Experience with computer infrastructure systems

Our offer to you:

• An interesting full-time position within a global renowned family owned company

• Hybrid working mode

• Additional benefits: private medical care, life insurance, pension plan

• International working environment with growth opportunities