Dirección• Singleview CM workbench knowledge that includes:
• Ability to configure new classes of all types using the Class and Data Tool to model the data model to support moving data stored in Siebel to Singleview.
• Set up new facts with validations for each of the new Classes use the Fact tool that satisfy data integrity rules.
• Create Business rules and triggers that results in API calls to Singleview or External systems via REST API or exiting Convergent Billing (CB).
• Understand CM caching and how and when is should be used to ensure efficient and responsive CSR interactions.
• Understanding of the Customer Management (CM) and Singleview Process Engine (PE) expression language and its differences to Convergent Billing (CB) epm.
• Singleview Convergent Billing and Customer Management interactivity that allows Customer Management to make use of existing API’s in the Convergent Billing integration layer.
• Good understand of Object oriented concepts as they are used by Singleview Process Engine and Customer Management.
• Able to model classes on external systems (i.e. Siebel) that support display and update support via API calls to Siebel.
• Singleview Process Engine Web configuration understanding via the Interface design tool that allows for a full 360 view of customer data based on many different Class objects.
• Customer Management Case / Issue and action features to support CSR interactions and case workflow and management.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jan 30 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
