DirecciónLOCATION : Hermosillo, SO JOB TYPE : Full-Time PAYTYPES : Salary APPLICATION DETAILS : No Resume Required, Entry-LevelPOSITION OVERVIEW : AGENTE DE VENTASThe sales job of the year is nowhiring! We are looking for sales agents to support a national cableservice provider.
If you believe you have a positive and persuasivepersonality, and that you have the drive to succeed, this is thecareer for you.
With our industry-leading training program, you aresure to succeed and grow. All applicants must be fluent in Englishand reside within driving distance of our office, located inHermosillo, SO.
This position offers a competitive base wageand lucrative sales commissions and contest incentives. Start yourcareer here! To be considered for this position, you mustcomplete a full application on our company careers page, includingscreening questions and a brief pre-employment test.
POSITION RESPONSIBILITIES : WHAT DOESSOMEONE IN THIS ROLE ACTUALLY DO?This role requires you to interactwith hundreds of customers each week across the country to resolvesupport issues, sell new products and services, and ensure abest-in-class customer experience.
In addition to being the best inthe business when it comes to customer satisfaction, you will needto be a confident, fully engaged team player who is dedicated tobringing a positive and enthusiastic outlook to work eachday.
Essential DutiesHandle inbound and outboundcontacts in a courteous, timely, and professional mannerUtilizeknowledge base and training to accurately answer customer questionsand sell appropriate products and servicesListen to customers,understand their needs, and resolve customer issuesResearch systemsto find missing information;
coordinate with other departments toresolve issues as applicableUtilize systems and technology tocomplete account management tasksAccurately document and processcustomer orders in appropriate systemsFollow all required scripts,policies, and proceduresComply with requirements surroundingconfidential information and personal informationEscalate customerissues to the appropriate staff and managerial for resolution asneededAttend meetings and training and review all new trainingmaterial to stay up-to-date on changes to program knowledge,systems, and processesAdhere to all attendance and work schedulerequirements CANDIDATE QUALIFICATIONS : WONDER IF YOU ARE AGOOD FIT?
We provide all new employees with world-classtraining, so all positive, driven, and confident applicants areencouraged to apply.
This position relies on building relationshipsand turning the knowledge you gain in training into customer wins.Ideal candidates for this position are highly motivated, energetic,and dedicated.
QualificationsMust be 18 years of age orolderHigh school diploma or equivalentExcellent organizational,written, and oral communication skillsThe ability to type swiftlyand accurately (20+ words a minute)Basic knowledge of MicrosoftOffice Suite (Excel, PowerPoint, Word, Outlook)Basic understandingof Windows operating systemHighly reliable with the ability tomaintain regular attendance and punctualityThe ability to evaluate,troubleshoot, and follow-up on customer issuesAn aptitude forconflict resolution, problem-solving, and negotiationMust becustomer service oriented (empathetic, responsive, patient, andconscientious)Ability to multi-task, stay focused, andself-manageStrong team orientation and customer focusThe ability tothrive in a fast-paced environment where change and ambiguityprevalentExcellent interpersonal skills and the ability to buildrelationships with your team and customers Preferred (NotRequired)One (1) year of experience in customer service, technicalsupport, inside sales, back-office, chat, or administrative supportin a contact center environmentState or Federal work experienceCONDITIONS OF EMPLOYMENT : Must be authorized to work in theircountry of residence (The United States or Canada)Must be willingto submit up to a LEVEL II background and / or security investigationwith a fingerprint.
Job offers are contingent onbackground / security investigation resultsMust be willing to submitto drug screening. PHYSICAL REQUIREMENTS : This job operates in aprofessional office environment.
While performing the duties ofthis job, the employee will be largely sedentary and will berequired to sit / stand for long periods while using a computer andtelephone headset.
The employee will be regularly required tooperate a computer and other office equipment, including a phone,copier, and printer.
The employee may occasionally be required tomove about the office to accomplish tasks; reach in any direction;raise or lower objects, move objects from place to place, hold ontoobjects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION : It is the policy of MCI and affiliates toprovide reasonable accommodation when requested by a qualifiedapplicant or employee with a disability unless such accommodationwould cause undue hardship.
The policy regarding requests forreasonable accommodation applies to all aspects of employment. Ifreasonable accommodation is needed, please contact Human Resources.
DIVERSITY AND EQUALITY : At MCI and its subsidiaries, we embracedifferences and believe diversity is a benefit to our employees,our company, our customers, and our community.
All aspects ofemployment at MCI are based solely on a person's merit andqualifications. MCI maintains a work environment free fromdiscrimination, one where employees are treated with dignity andrespect.
All employees share in the responsibility for fulfillingMCI's commitment to a diverse and equal opportunity workenvironment.
MCI does not discriminate against any employee orapplicant on the basis of age, ancestry, color, family or medicalcare leave, gender identity or expression, genetic information,marital status, medical condition, national origin, physical ormental disability, political affiliation, protected veteran status,race, religion, sex (including pregnancy), sexual orientation, orany other characteristic protected by applicable laws, regulations,and ordinances.
MCI will consider for employmentqualified applicants with criminal histories in a manner consistentwith local and federal requirements.
MCI will not toleratediscrimination or harassment based on any of thesecharacteristics. We adhere to these principles in allaspects of employment, including recruitment, hiring, training,compensation, promotion, benefits, social and recreationalprograms, and discipline.
In addition, it is the policy of MCIto provide reasonable accommodation to qualified employees who haveprotected disabilities to the extent required by applicable laws,regulations, and ordinances where an employee works.
ABOUT MCI(PARENT COMPANY) : MCI helps customers take on their CX and DXchallenges differently, creating industry-leading solutions thatdeliver exceptional experiences and drive optimal performance.
MCIassists companies with business process outsourcing, staffaugmentation, contact center customer services, and IT Servicesneeds by providing general and specialized hosting, software,staff, and services.
In 2019 Marlowe Companies Inc. (MCI) wasnamed by Inc. Magazine as Iowa’s Fastest Growing Company in theState of Iowa and was named the 452nd Fastest Growing PrivatelyCompany in the USA, making the coveted top 500 for the first time.
MCI’s subsidiaries had previously made Inc. Magazine's List ofFastest-Growing Companies 15 times respectively. MCI has fifteenbusiness process outsourcing service delivery facilities in Iowa,Georgia, Florida, Texas, Massachusetts, New Hampshire, SouthDakota, New Mexico, California, Kansas, and Nova Scotia.
Driving modernization through digitalization, MCI ensuresclients do more for less. MCI is the holding company for a diverselineup of tech-enabled business services operating companies.
MCIorganically grows, acquires, and operates companies that have asynergistic products and services portfolios, including but notlimited to Automated Contact Center Solutions (ACCS), customercontact management, IT Services (IT Schedule 70), and Temporary andAdministrative Professional Staffing (TAPS Schedule 736), BusinessProcess Management (BPM), Business Process Outsourcing (BPO),Claims Processing, Collections, Customer Experience Provider (CXP),Customer Service, Digital Experience Provider (DXP), AccountReceivables Management (ARM), Application Software Development,Managed Services, and Technology Services, to mid-market, Federal& enterprise partners.
MCI now employs 10,000+ talentedindividuals with 150+ diverse North American client partners acrossthe following MCI brands : GravisApps, Mass Markets, MCI FederalServices (MFS), The Sydney Call Center, OnBrand24, and ValorIntelligent Processing (VIP).
DISCLAIMER : The purpose of the abovejob description is to provide potential candidates with a generaloverview of the role.
It's not an all-inclusive list of the duties,responsibilities, skills, and qualifications required for thejob. You may be asked by your supervisors or managers toperform other duties.
You will be evaluated in part based upon yourperformance of the tasks listed in this job description.Theemployer has the right to revise this job description at any time.
This job description is not a contract for employment, and eitheryou or the employer may terminate employment at any time, for anyreason.
REGARDING COVID-19 : As an employer supporting criticalFederal, State, Provincial, and Commercial clients, we have takensteps to ensure that we remain operational while taking everyprecaution possible to prevent the spread of COVID-19 and keep ouremployees safe.
Measures include social distancing for thoseworking on-site, frequent deep cleaning and disinfecting ofworkstations and common areas, daily contactless temperature checksfor those essential employees working on-site, travel policieslimiting travel and mandatory quarantine, reporting and quarantineprocesses and policies for those exposed, and requesting masks tobe worn when on-site employees are not at theirworkstation.
For more information on MCI’s response toCOVID-19 please visit www.mci.world / covid-19.
