Swedish Speaking Service Desk Representative

 

SWEDISH Speaking

Service Desk Representative

 

 

Cognizant is one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technology, Cognizant Consulting. Cognizant Hungary is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.

 

Job details

• Job location: Budapest, Hungary, 9^th District, Mill Park office building
• Role type: permanent
• Full time employment, 40 hours/week
• Hybrid work

 

Job responsibilities

• Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
• Handling end-user calls and web queries via tools, phone and email
• Documentation and precise administration, logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
• Keep the user informed, own and follow-up ongoing cases
• Maintaining and improving customer satisfaction level

 

You are

• Advancedornative in Swedish language and you have upper-intermediate English language skills
• Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST
• A university graduate - fresh graduates are welcome!
• You have willing-to-learn attitude & customer focus mindset
• Excellent communication skills – both written and spoken
• Flexible, multitasking, dynamic personality, team player attitude
• You have logical thinking, good problem solving skills
• Open for working in shifts

 

What we offer - Our benefits

• Competitive salary package + Annual bonus system +Cafeteria package
• In-house trainings
• Company insurance
• Language course reimbursement
• Free medical services
• All You can Move Sportpass + other discount fitness options
• Current home office possibility and potentially hybrid model of working in the future

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 01 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.