Team Lead (Remote)

Team Lead (remote)

This is a remote position open to any qualified applicant in the United States.

Overview:

Our Cognizant leadership team is currently seeking a Team Leader to join our established Healthcare team of customer service and claims analysts.  We are seeking highly motivated leaders, preferably with a Healthcare background.

 

Job Description:

This position requires individuals to perform the following duties and work as part of a team:

·       Meet all KPI and goals

·       Supervises workload, and oversees quality of work by assuring prompt feedback to associates: this includes reviewing calls and providing coaching feedback

·       Evaluates work of associates. Provides direction and counsel by identifying areas of improvement needed

·       Attend all meetings with clients and provide reporting as necessary

·       Implements ongoing training and development of all associates

·       Complete weekly and monthly payroll and timecards for associates

·       Ensure their teams complete all compliance courses as assigned- as well as their own

·       Responsible for conducting employee reviews

·       Handle all escalation calls for team members as assigned

·       Monitor call queues to ensure proper call handling efficiency targets are met

·       Complete minimum phone time requirement each week/month as assigned

·       Manage, review and coach Grievance and Appeal reports when received by client

·       Supporting operations and meeting client requests/demands including taking phone calls, attending and conducting ongoing education courses

·       Exceptional attention to detail and willingness to learn, adapt and interact with staff across different functions.

·       Ability to demonstrate adept response to specific client needs and research challenges

·       Collaborate with training team on job aids

Qualifications:

The ideal candidate will possess the following skills and experience:

·       High level of (healthcare industry) knowledge and competence as evidenced by a minimum of 5 years’ experience in specific line of business

·       College degree preferred

·       Ability to plan, organize and implement general business and personnel management practices as evidenced by successful completion of management and technical programs, completion of college level curriculum or equivalent related practical work experience.

·       Knowledge of Auto/General Liability cost containment programs and proven account management skills a must.

·       Ability to lead change by addressing points of resistance at the team and/or individual level. The ability to independently evaluate and implement improvement plans

·       Demonstrates an understanding of team building theory, and the techniques of continuous quality improvement and how they apply to ongoing activities.

·       Strong leadership skills including the ability to coach, develop and lead team members towards successful attainment of goals and objectives

·       Excellent communication, negotiation and interpersonal skills, to effectively interact, with all levels of an organization both internal and external.

·       Strong analytical and problem-solving ability.

·       Demonstrated ability to provide consistent superior service to customers

 

Hourly Rate and Other Compensation:

Applications accepted until 3/4/24.

The hourly rate for this position is between $27.00-$28.50 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefitsfor this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Feb 26 2024

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.