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Job Category
Customer Success
Job Details
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Job Details
MuleSoft's Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Technical Architect on our Services team you will work hands-on with our customers and partners to solve critically meaningful business challenges using MuleSoft's Anypoint Platform. You will provide mostly remote technical mentorship on MuleSoft implementation projects, evaluate the customer's technical and functional requirements, and develop efficient solutions to provide customers with validated returns.
You will have the opportunity to enable our customers to understand and employ MuleSoft technology hands-on while coaching and mentoring best-in-class members of a fast-paced, growing organization.
You will be an influencer and inspiring leader with in-depth technical expertise, credibility, and field experience to establish yourself as a subject-matter guide in a company leading innovation within the integration services industry.
As a subject-matter guide in this field, you will develop solutions to help customers realize their business goals and advise them on standard methodologies for on-premise, cloud, and hybrid integration, and API management.
What you'll achieve:
3 months:
- Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement
- Begin participation in field activities with clients by shadowing credible architects and practicing enablement gained from training
- Begin to complete MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches
- Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and give domain expertise and project deliverables to internal knowledge exchange
- Begin mentorship and guidance of junior Services team members and help to build out our services organization
12 months:
- Continue to lead technical teams through multi-phased delivery projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle
- Promote frameworks, project deliverables, standard processes/policies and implementations to internal collaboration networks and IP sharing
- Find opportunities to expand MuleSoft footprint and drive further services and customer service, lead multiple engagements simultaneously, and drive partnerships and cross collaboration with MuleSoft partners, SIs, and 3rd Parties
- Identify ongoing risks and difficulties throughout project experiences in the field and give to developing and implementing internal mitigation measures to meet customer needs
- Promote, train, coach, and mentor Services team members on hard technical skills and soft skills
- See opportunities and efficiencies in customers IT operating model, and support implementation of the SLDC pipeline to get greater value out of the MuleSoft platform.
- Lead development of technical learn sessions and publish/facilitate reusable content to the field
- Work with MuleSoft product leadership providing valuable product insight, guiding product direction and features.
- Deliver compelling presentations, architectural blueprint documents, and requirements-gathering workshops to influence the strategic direction of our projects and lead customers through solution design
What you'll need to be successful:
- Three to confirmed ability leading integration teams and architecting solutions
- Validated experiences architecting services integrations with at least two of the following:
- MuleSoft or other solutions: e.g
- IBM
- BEA
- Oracle Fusion
- TIBCO
- Dell Boomi
- Progress Sonic
- API Management solutions (Apigee, Mashery, etc)
- etc.
- MuleSoft or other solutions: e.g
- One or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, Workday, etc.)
- Shown experience handling and architecting for multiple technical integration projects using the Software Development Life Cycle (SDLC) end-to-end, sometimes simultaneously
- Tried understanding of on-premise/cloud/containerized-based infrastructures, SDLC pipelines, and deployments/configurations and definition/evangelism of best practices/standards
- Proven ability to efficiently architect solutions within a diverse technical team of clients, System Integrators (SIs), contractors, and internal teams
- Experience leading technical teams and mentoring junior level resources, consultants, and clients while leading internal initiatives to grow Services organization practices
- Proven experience with High-Availability, Fault-Tolerance, Performance Testing and Tuning parameters on multiple engagements
- Proven expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting sophisticated business requirements while evangelizing integration methodologies and supporting case justification to C-level executives
- Experience driving technical workshops with technical and business clients to derive valuable services and implementations
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