DirecciónTechnical Support
Roles and responsibilities :
- Primary responsibilities to resolve the end users reported desktop/laptop issues including hand held devices troubleshooting
- Secondary responsibilities to resolve the Service Desk, Infra teams support activities
- Direct attached printer support (Personal and Network)
- Wireless support (WIFI support)
- Mobile Device Support (iPhone and iPad, including account management and device setup)
- Configuration, provisioning, asset tagging and fulfillment of all end user Equipment (including handsets, peripherals, audio headsets) and Services (audio & web conferencing)
- IMACs, including required patching and cabling at the desk and in the LAN closets
- Equipment vendor coordination or perform repair for break-fix
- IT equipment lifecycle management
- Imaging and deployment of customer defined Windows image versions.
- Support including inventory management, coordination with Procurement Team ordering the devices and handling consignment for inventory replenishment
- Desktop Asset disposition - returns, recycle, disposal, vendor coordination
- Support of all customer standard end user computing products.
- Provide hands and feet support for customer Infra teams at offshore (Network, Telephony, Airwatch, Server Support, etc.)
- Support of all-in-one printers and network-based scanning, including primary responsibility for account management with vendor, configuration and maintenance. Perform weekly health checks.
- Support video conferences and events.
- Perform Onboarding and Offboarding for employees.
- Work out of the Local IT Service Now queue on triage/incidents/requests
- Carry official communications with the users and leadership team over email.
- Provide IT support and maintenance for user desktop issues, IMACD , Smart Hands support in the other site locations within the country during business hours.
Preferred Skills :
- Knowledge and support experience with Windows 7,Windows 10, iOS device.
- Experience in resolving Windows 10 operating system
- Experience in resolving application errors with respect to various applications such as Office, outlook, Adobe, etc.
- Experience in Windows & MAC upgrades
- Knowledge of imaging, deployment and troubleshooting Operating system
- Knowledge of Office 365 applications
- Hands-on experience on patching through SCCM.
Required Qualifications :
- Hands on experience on deskside engineer role
- Previous experience of Field Services
- ITIL Knowledge
- SNOW ticketing tool experience
- Graduation and min 4 years of relevant Exp
- Knowledge of CISCO Meraki devices, Network equipment (Switches, Routers, AP, Servers, etc.)
- Flexible to Travel
- Available for Off-business hours support during critical outages.
Cognizant Technology Solutions is an Equal Opportunities Employer and welcomes applications from all sections of society and does not discriminate on grounds of age, sex, color, race, creed, national origin, religion, marital status, citizenship status, ancestry, sexual orientation, gender identity, affection preference, disability status, protected veteran status, membership or activity in a local human rights commission, status with regard to public assistance, or any other classification protected by applicable law. Cognizant is an Equal Opportunity Employer Minority/Female/Disability/Veteran
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 28 2024
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
